Customer Support Engineer

IPTE; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans

Paid time off

Job summary

IPTE is seeking an experienced Customer Service Engineer to install, maintain, and troubleshoot SMT equipment based in Alpharetta, GA. The ideal candidate will have over five years of experience in manufacturing and automation, with strong mechanical, electrical, and software skills. Responsibilities include receiving service calls, conducting preventative maintenance, and providing training. Benefits include healthcare, retirement plans, and paid time off. This position requires national and international travel.

Qualifications

• Five or more years of experience in manufacturing and automation.
• Ability to travel nationally and internationally.
• Mechanical, electrical, and software skills are a must.

Responsibilities

• Receive direct service calls from customers.
• Troubleshoot and restore function to non-functioning components.
• Conduct preventative maintenance on automation equipment.
• Install and maintain automation systems in production.
• Provide customer training and generate service reports.

Skills

Microsoft Office Suite

SMT Equipment knowledge

PLC programming

Electrical and mechanical automation

Excellent communication

Team collaboration

Analytical skills

Education

High School diploma or equivalent

Tools

CAD software

CAM software

Job description

We are seeking an experienced customer service engineer to install, maintain and troubleshoot SMT equipment.

Competence

Be orderly, organized, results-oriented, quickly responsive, and able to coordinate work. Must handle advanced technology tools (spreadsheets, worksheets, etc.). Be competent, based on appropriate education, training, or experience in overall performance.

• Proficient with Microsoft Office Suite
• Working knowledge of SMT Equipment, PLC programming, and electrical/mechanical aspects of automation
• Able to effectively work with the customer
• Excellent communication skills and team collaboration
• Highly analytical
• Travel as needed (national and international)
• Willing to work overtime as needed
• Physical demands are representative of those an employee will encounter while performing the functions in a typical office and manufacturing environment.

Qualifications / Experience Requirements

• High School diploma or equivalent.
• Ability to travel
• Mechanical, electrical, and software skills are a must.
• Five or more years of experience in manufacturing and automation
• Experience using CAD and CAM software preferred

Functions & Scope

• Receive direct service calls from customers.
• Troubleshoot, diagnose, and restore function to non-functioning components including servos, sensors, and control components.
• Conduct preventative maintenance on existing automation equipment.
• Install, maintain, and replace automation systems at key points in the production process.
• Provide customer training.
• Plan and schedule service trips.
• Issue quotes to customers.
• Log equipment usage, parts replacement, and scheduled maintenance to ensure maximum functionality.
• Periodically report to leadership regarding automation capabilities and status.
• Develop and maintain customer relationships and communicate equipment status often to the customer.
• Generate service reports for the customer and management.
• Follow all procedures and work instructions as defined in the ISO 9001 Quality Management System.

What We Offer

Salary for this position will be commensurate with experience and qualifications. Benefits, including healthcare, retirement plans, and paid time off, will be discussed during the interview process.

Location

This position is based in Alpharetta, GA, USA, with travel throughout the North American region as required.

Equal Opportunity Employer

IPTE, LLC is an equal opportunity employer. At IPTE, LLC we are committed to attracting and retaining a qualified and diverse workforce. All qualified applicants will receive consideration for employment.