Customer Support Enablement Architect

Mudflap; United States; Hybrid; USD 67,000 - 85,000; Full time

Benefits offered by this job

Commuter benefits

Lunches and snacks

Collaborative, high-growth environment

Job summary

Mudflap is seeking a CS Training & Enablement Specialist to build a scalable post-onboarding learning program. You will design, deliver, and continuously improve training, workshops, and certifications for Support Agents and Team Leads, driving coaching, QA, and product readiness.

The role partners with Product, Engineering, and Support Leadership to ensure frontline excellence. You’ll own LMS content, certifications, and enablement resources while tracking key metrics to raise CSAT, speed to

Qualifications

• 4+ years in Training, L&D, Enablement, or QA.
• Experience designing and facilitating training and coaching programs.
• Strong communication, facilitation, and project management skills.
• Experience with LMS platforms, learning content development, and Zendesk.
• Data-driven approach to identifying performance and learning opportunities.
• Experience with AI-powered QA or coaching is a plus.

Responsibilities

• Design and deliver ongoing training, workshops, certifications, and learning paths.
• Coaching and remediation to address performance gaps.
• Own QA program using AI-powered tools and identify trends.
• Train toward Mudflap's customer care standards and SOPs.
• Develop training for new products and process changes.
• Own LMS administration and certifications.
• Track QA, CSAT, productivity, and speed to proficiency.
• Use data and frontline insights to continually raise support quality.

Skills

Training design

Coaching

Facilitation

Project management

Tools

Guru

Zendesk

LMS (Learning Management System)

Job description

Mudflap is seeking a CS Training & Enablement Specialist to build a scalable post-onboarding learning program. You will design, deliver, and continuously improve training, workshops, and certifications for Support Agents and Team Leads, driving coaching, QA, and product readiness.

The role partners with Product, Engineering, and Support Leadership to ensure frontline excellence. You’ll own LMS content, certifications, and enablement resources while tracking key metrics to raise CSAT, speed to