Customer Service Representative - 1st Shift

Dayton-Phoenix Group, Inc; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton-Phoenix Group, Inc. is seeking an on-site data entry and customer support professional to back the Sales Team. You will read source documents, enter data, verify accuracy, and maintain customer records using automated systems to support ongoing sales efforts.

You will handle customer inquiries by phone or email, process orders, and help resolve issues while coordinating with internal departments. A high school diploma or GED is required, with preference for those with marketing education

Qualifications

• High school diploma or GED required.
• Associates or Bachelor’s degree with marketing background preferred.
• OR experience in customer service and/or inside sales preferred.

Responsibilities

• Provide direct support to the Sales Team and assist in developing existing and prospective customers.
• Read source documents and enter data into data fields for processing.
• Compile, sort and verify data accuracy before entry and compare with source documents.
• Maintain and organize customer records using automated systems.
• Confer with customers by phone or email to provide information, take orders, or resolve complaints.

Skills

Data entry accuracy

Customer service

Written and verbal communication

Multitasking

Microsoft Word/Excel

Syteline familiarity

Education

High school diploma or GED

Associates or Bachelor's degree with marketing background preferred

Experience in customer service / inside sales preferred

Tools

Syteline

Microsoft Word

Microsoft Excel

Job description

Summary

To provide direct support to the Sales Team in the ongoing development of existing and prospective customers and ensure departmental goals are met.

Job Functions

• Read source documents such as sales reports, or bills, and enter data in specific data fields for subsequent entry
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents
• Store completed documents in appropriate locations
• Locate and correct data entry errors, or report them to supervisors
• Confer with customers by telephone and or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Complete contract forms, prepare change of address records
• Maintain customer records, using automated systems
• Answer customers’ questions about products, prices, availability, or credit terms
• Support outside sales team with communications and tasks

Specifications Required

• Ability to be personally connected to others on the job, maintain a demeanor with a positive attitude.
• Ability to demonstrate professional communication skills, both written and verbal
• Ability to establish priorities and multitask effectively.
• Ability to operate at an intermediate level in Microsoft Word, Excel and use the inter-departmental database system, Syteline, (windows based).
• Attention to detail is a must

Education & Experience

• High school diploma or GED required
• Associates or Bachelor’s degree with marketing background preferred
• OR experience in customer service and/or inside sales preferred

Disclaimer

Please note whether you can perform the functions of this job with or without accommodations. This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required. This position is subject to overtime.

Personal Protective Equipment Required (when on the factory floor)

• Eye protection (ANSI approved safety glasses)
• Steel-toe shoes
• Hearing (ear) protection (occasionally)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, sit, walk, reach with hands or arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, and taste or smell and use hands to touch, handle, or feel
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All job duties are required to be performed on-site.

Equal Employment Opportunity Statement

Dayton-Phoenix Group, Inc. (DPG) provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DPG complies with applicable state and local laws governing nondiscrimination in employment.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.