Guest Service Agent

Sonesta International Hotels; Columbus (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid Vacation and Sick Days

401(k) Plan

Paid Vacation

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Job summary

A hospitality company is seeking a Guest Service Agent in Columbus, Ohio. This entry-level role involves delivering exceptional service, handling guest registrations, and processing payments. The ideal candidate will have a high school diploma, prior customer service experience, and skills in communication and problem-solving. Benefits include medical, dental, vision insurance and opportunities for discounts.

Qualifications

• One year of previous hotel experience or retail customer service preferred.
• Professional verbal and written communication skills.
• May be required to obtain a ServSafe and TIPS certification.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification may be required.
• TIPS certification may be required.
• Valid driver’s license required.

Responsibilities

• Deliver excellent guest service per Sonesta standards.
• Register guests, issue room keys, and provide hotel information.
• Process all cash and credit card transactions accurately.
• Maintain security of cash, transactions and guest information.
• Routinely book reservations; up-sell rooms to maximize revenue.
• Follow seasonal reservation strategies for pricing and availability.
• Promote teamwork and quality service across shifts.
• Service the shoppe and produce as offered; follow local alcohol laws.
• Fulfill guest requests and ensure proper delivery of services.
• Issue and release guest safe-deposit boxes.
• Comply with health, safety, and alcohol service regulations.
• Perform other duties as assigned.

Skills

Fluent English

Mathematical skills

Problem solving

Verbal and written communication

Mathematical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Join to apply for the Guest Service Agent role at Sonesta International Hotels

3 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent role at Sonesta International Hotels

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.
  
  
  

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.
  
  
  

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
  
  
  

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Sonesta International Hotels by 2x

Get notified about new Guest Service Representative jobs in Columbus, OH.

Inbound Customer Service Agent – Consumer Relations (Remote)

Customer Service Representative - Easton Town Center

Customer Service Representative - State Farm Agent Team Member

Grove City, OH $42,000.00-$75,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $40,000.00-$50,000.00 9 months ago

Customer Service Representative - State Farm Agent Team Member

Columbus, OH $40,000.00-$60,000.00 3 months ago

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $35,000.00-$45,000.00 7 months ago

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES

Customer Service Representative - Plato's Closet Columbus

Columbus, OH $35,000.00-$42,000.00 4 days ago

Customer Relations Representative - State Farm Agent Team Member

Powell, OH $45,000.00-$65,000.00 6 months ago

Columbus, OH $3,200.00-$5,000.00 3 weeks ago

Customer Service Representative - 2nd Shift

Columbus, OH $58,000.00-$66,000.00 3 days ago

Customer Service Representative - State Farm Agent Team Member

Lewis Center, OH $40,000.00-$55,000.00 10 months ago

Customer Service Representative - Plato's Closet Grove City

Customer Service Representative - Plato's Closet Reynoldsburg

Reynoldsburg, OH $45,000.00-$55,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.