Customer Support Clerk

Berkheimer Tax Innovations; Allentown (Lehigh County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Holidays

Vacation & Sick Time

Personal Time

Wellness Program

401(k) with Profit Sharing

Employee Assistance Program

Voluntary Benefit Plans

FSA & HSA Options

Travel Insurance

Business casual environment

Job summary

Berkheimer Tax Innovations in Allentown, PA seeks a Customer Support Clerk to join the Bangor, PA office. The role starts on-site with a six-month in-office training period, then transitions to hybrid work (office/home) with occasional in-office rotations.

Responsibilities include assisting taxpayers in person and by phone, processing tax forms, and maintaining accounts, while delivering friendly, accurate service. Prior experience is not required; bilingual ability is a plus.

Qualifications

• High School Diploma or equivalent.
• 0 - 6 months related experience or training.
• Bilingual (English/Spanish) is strongly preferred but not required.
• Basic computer and keyboarding skills; learn multiple tax systems/databases.
• Ability to handle difficult customer interactions professionally.
• Strong attention to detail and accuracy.
• Strong problem-solving skills.

Responsibilities

• In-Person Assistance: provide face-to-face support and answer questions.
• Phone Support: handle incoming calls about tax accounts and payments.
• Tax Form Processing: process forms and post payments to accounts.
• Account Maintenance: review, reconcile, and update accounts.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Customer service

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Tax software

Job description

Customer Support Clerk

Berkheimer Tax Innovations ALLENTOWN, Pennsylvania, United States

About this position

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support!

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to:

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
• Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

DETAILS + WORK ENVIRONMENT:

• Location: On-site in our Bangor, PA office
• Initial training: ~6 months fully in office
• Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)

PAY + BENEFITS:

• Pay Rate: $14.00/hour + monthly incentive opportunities
  • Extra 50 cents per hour if bilingual (English/Spanish)
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

Requirements

The successful candidate has strong interpersonal skills, a positive, team-oriented attitude, and has the ability to manage multiple responsibilities while meeting productivity standards.

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Bilingual (English/Spanish) is strongly preferred, but not required
• Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.