Customer Support Clerk

Berkheimer; Bangor (Northampton County); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays & Vacation

Sick & Personal Time

401(k) with Profit Sharing

Employee Assistance Program

Wellness Program

FSA & HSA Options

Travel Insurance

Business casual environment

Job summary

Berkheimer Tax Innovations in Bangor, PA is seeking a Customer Support Clerk to join our team. The role focuses on in-person and phone support, tax form processing, and account maintenance in a fast-paced tax environment.

The successful candidate will have a high school diploma, strong interpersonal skills, and the ability to manage multiple tasks while delivering accurate, friendly service. Hybrid work may follow initial in-office training.

Qualifications

• High school diploma or equivalent required.
• 0–6 months related experience and/or training preferred.
• Basic computer and keyboarding skills required; able to learn multiple systems.
• Ability to handle difficult customer interactions professionally.
• Strong attention to detail and accuracy; good problem-solving skills.

Responsibilities

• Provide face-to-face assistance to taxpayers/clients.
• Answer incoming phone calls and assist with tax accounts and payments.
• Process tax forms and post payments to accounts accurately.
• Review, reconcile, and update accounts based on information received.

Skills

Interpersonal skills

Team-oriented attitude

Multitasking

Problem solving

Attention to detail

Customer service mindset

Education

High School Diploma or equivalent

Tools

Basic computer skills

Keyboarding

Job description

Description

For 90 years,

Description

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support!

What You'll Do

As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to:

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.
• Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.
  
  

DETAILS + WORK ENVIRONMENT:

• Start date: ASAP!
• Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm
• Location: On-site in our Bangor, PA office
• Initial training: ~6 months fully in office
• Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time)
  
  

PAY + BENEFITS:

• Pay Rate: $14.00/hour + monthly incentive opportunities
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment
  
  

Requirements

The successful candidate has strong interpersonal skills, a positive, team-oriented attitude, and has the ability to manage multiple responsibilities while meeting productivity standards.

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
• Ability to handle difficult customer interactions professionally
• Strong attention to detail and accuracy
• Strong problem-solving skills
• Ability to sit for extended periods while performing duties
  
  

ABOUT BERKHEIMER TAX INNOVATIONS While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.