Customer Care Associate - Admin & Benefits

BioHorizons; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Flexible Spending Account

HSA

Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401k with 5% matching

Wellness Plan

Casual Dress Code

Social events for employees and family

Job summary

BioHorizons is seeking a Customer Care Associate in Hoover, AL to manage new customer account setups and changes, perform essential clerical duties, and support the Customer Care team. The role emphasizes accurate data handling, communication in English, and teamwork to ensure timely shipments. A high school diploma is required, with a preference for an associate or bachelor’s degree and 1+ year of related experience.

Qualifications

• High School Diploma required.
• Associates or Bachelor's degree preferred.
• 1+ years of Customer service or related experience preferred.
• Knowledgeable in Microsoft Office Suite.

Responsibilities

• Maintain customer accounts and perform new account set-ups and changes.
• Provide clerical support within the Customer Care Department.
• Scan, file, copy and handle daily administrative tasks.
• Coordinate with Operations to ensure timely shipment of products.
• Handle daily invoicing and inventory scanning or adjustments.
• Assist Customer Care Representatives with tasks as needed.

Skills

Customer service

Microsoft Office

English communication

Teamwork

Attention to detail

Education

High School Diploma

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

BioHorizons is seeking a Customer Care Associate in Hoover, AL to manage new customer account setups and changes, perform essential clerical duties, and support the Customer Care team. The role emphasizes accurate data handling, communication in English, and teamwork to ensure timely shipments. A high school diploma is required, with a preference for an associate or bachelor’s degree and 1+ year of related experience.