Client Support Associate

Santander; Harrisburg (Dauphin County); Remote; USD 56,000 - 93,000; Full time

Job summary

An established industry player is seeking a Client Support Associate to enhance client satisfaction through effective communication and problem-solving. In this role, you will manage client inquiries, collaborate with internal teams, and provide creative solutions to improve the client experience. This opportunity offers a chance to grow in a supportive environment while working on diverse projects. If you are detail-oriented, organized, and possess strong customer service skills, this role could be a perfect fit for you. Join a forward-thinking company that values your contributions and offers the flexibility of remote work.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Experience in customer service and project management is essential.

Responsibilities

• Respond to client inquiries ensuring high satisfaction.
• Collaborate with teams to address client needs promptly.

Skills

Customer service skills

Project management

Microsoft Office (Outlook, Excel, Word)

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor's Degree

Job description

Join to apply for the Client Support Associate role at Santander Bank, N.A.

Essential Functions/Responsibilities

1. Ensures highest quality of client satisfaction by responding to clients on general inquiries.
2. Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
3. Inputs trades and audit appropriately.
4. Proactively offers creative solutions and always finds ways to improve or enhance the client experience.
5. Participates and sometimes leads projects as needed.
6. Adheres to process standards and documented procedures.

Qualifications

1. Education: Bachelor's Degree or equivalent work experience.
2. Work Experience: Customer service, Business process, or Project Management experience. Experience in Microsoft Office (Outlook, Excel, and Word).
3. Skills And Abilities:
1. Ability to manage multiple tasks/projects and deadlines simultaneously.
2. Ability to identify and resolve exceptions and to interpret data.
3. Proven customer service/relations skills.
4. Excellent interpersonal, verbal and written communication skills.
5. Ability to work well with all levels of management and internal departments.
6. Well organized, detail oriented and exceptional problem solving and follow-through skills.
7. Knowledge of bank products, procedures and customer service.
8. Must be knowledgeable in lending regulations.
9. Must be able to work independently, prioritize projects, and follow through on deadlines.
10. Strong analytical and problem solving skills.

Working Conditions: Frequent minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

This position can be 100% remote, however, you must reside in PA, NJ, NY, RI or MA in case there is a need for team meetings at one of our corporate locations.

Primary Location: Harrisburg, PA

Salary: $56,250 - $92,500/year

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Banking