Customer Support Specialist

KAMI Workforce; United States; Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Collaborative team culture

100% Remote Setup

Job summary

KAMI Workforce is seeking a Customer Support Specialist to engage clients through tickets and live chat, lead onboarding, and ensure a smooth customer experience from day one.

You will address inquiries, troubleshoot issues, and contribute to a growing knowledge base while collaborating with internal teams to improve processes. A customer-focused, empathetic communicator will flourish in our fast-paced environment.

Qualifications

• Proven ability to deliver high-quality customer support.
• Experience in SaaS or tech environments is a plus.
• Strong written and verbal communication in English.

Responsibilities

• Lead onboarding and implementation journeys for customers.
• Handle inquiries via tickets and live chat with timely, accurate assistance.
• Troubleshoot product or service issues and ensure quality resolutions.
• Update knowledge base to help customers find information quickly.
• Collaborate with internal teams to share insights and improve processes.
• Identify recurring issues and suggest efficiency improvements.

Skills

Excellent English communication

Customer service

Empathy

Documentation writing

Data basics

Tools

CRM systems

Live chat tools

Excel

Project management tools

Job description

Who are we seeking?

We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service every day. You’ll be at the heart of our customer experience—engaging with clients through tickets and live chat, addressing their needs, and most importantly, leading and supporting the onboarding process to ensure a smooth and positive experience from the very beginning. You’ll help build strong client relationships while making sure every interaction leaves a lasting positive impression.

If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you!

About Us

We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction.

What will you do?

• Lead the onboarding and implementation journey, ensuring a smooth experience for all!
• Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
• Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center to help customers find information easily.
• Collaborate with internal teams to share customer insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.

Hard Skills

• Excellent written and spoken English communication skills.
• Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus.
• Ability to write clear and concise documentation, FAQs, or help articles.
• Strong attention to detail and analytical problem‑solving abilities.
• Familiarity with Excel – Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking.
• Project Management Tools – Experience or familiarity with tools like Trello, Asana, or similar software to manage tasks and projects.

Soft Skills

• Empathetic and patient communicator.
• Proactive, resourceful, and adaptable in fast‑paced settings.
• Team‑oriented but comfortable working independently.
• Passion for helping people and delivering exceptional customer experiences.

Experience

• At least 1 year of experience in a customer support or related role.
• Experience in a SaaS or tech‑based environment is a plus.

What’s in store for you?

• Work with a supportive, growth‑minded team.
• Opportunity to shape customer experience and processes.
• Career development in a company that values your input and growth.

Benefits

• Comprehensive training
• Growth opportunities
• Collaborative team culture
• 100% Remote Setup