Customer Support Assistant

MRA Recruiting Services; Town of Ixonia (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Vision insurance

401k + match

Paid time off

Tuition reimbursement

Referral program

Job summary

Taylor Enterprises of WI, Inc. in Ixonia, WI is seeking a Customer Support Assistant to join our service team. You’ll answer calls, update customers on service status, and help schedule and dispatch work while coordinating with technicians and internal teams.

This entry-level role offers on-the-job training, mentorship, and a clear path to becoming a Dispatcher as you learn the business from the ground up and contribute to an exceptional customer experience.

Qualifications

• Customer service or office experience preferred.
• Strong communication and multitasking skills.
• Positive attitude and willingness to learn.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer customer calls and service requests
• Keep customers updated on service status
• Support scheduling and dispatch operations
• Coordinate with technicians and internal teams
• Help ensure an exceptional customer experience

Skills

Customer service

Office experience

Communication

Multitasking

Willingness to learn

Job description

Customer Support Assistant

Taylor Enterprises of WI, Inc.

Ixonia, WI

Ready to join a company with a strong reputation and a bright future? Taylor Enterprises of WI has been a trusted partner to restaurants for over 60 years, supplying and servicing top-quality foodservice equipment across Wisconsin and the U.S. As a family-owned company, we combine small-company culture with big-industry impact, offering employees the opportunity to grow, contribute, and build a rewarding career.

Are you someone who enjoys helping people, staying organized, and keeping things moving? We're looking for a Customer Support Assistant to join our team and learn the business from the ground up with a clear path to becoming a Dispatcher.

We're seeking a Customer Support Assistant to join our service team. This role is designed for someone who is eager to learn the operational side of a service organization.

What You'll Do

• Answer customer calls and service requests

• Keep customers updated on service status

• Support scheduling and dispatch operations

• Coordinate with technicians and internal teams

• Help ensure an exceptional customer experience

What We're Looking For

• Customer service or office experience preferred

• Strong communication and multitasking skills

• Positive attitude and willingness to learn

• Ability to thrive in a fast-paced environment

Why Join Us?

• Career advancement into a Dispatcher role

• On-the-job training and mentorship

• Stable, growing company

• Team-oriented culture

• Competitive pay and benefits

• Health Insurance – Company pays 70% of the premium

• Dental Insurance - Company pays 100% of the premium

• Life Insurance – Company pays 100% of the premium

• Short-term and long-term disability – Company pays 100% of the premium

• Optional Vision Insurance

• Paid time off (vacation, sick, and holiday)

• 401 (k) and 401 (k) matching

• Referral program

• Tuition reimbursement

If you're looking for more than just a job and want a career with growth potential, we'd love to hear from you!