Customer Support Apprentice - Paid Training & Growth

Moodreact; Washington (District of Columbia); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact in Washington, DC is seeking an entry-level Customer Service Assistant to help customers, answer questions, and provide professional support. You will grow communication and relationship-building skills while assisting with daily service activities.

The role offers hands-on training, opportunities for career advancement, and a supportive team environment to help you develop in customer service and retail-adjacent responsibilities.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Positive attitude and willingness to learn.
• Strong listening and problem-solving abilities.
• Comfortable interacting with customers and the public.
• Good organizational and multitasking skills.
• Reliable, adaptable, and professional.

Responsibilities

• Respond to questions about products and services.
• Listen to customer needs and provide helpful information.
• Recommend relevant products or services when appropriate.
• Support customer follow-ups and ongoing communication.
• Help maintain positive relationships with customers.
• Assist with customer engagement and promotional activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to team members.
• Help ensure customer requests are handled promptly and professionally.
• Support team members with daily customer service activities.
• Assist with customer satisfaction initiatives.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Friendly and customer-focused

Active listening

Problem-solving

Organizational skills

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Job description

Moodreact in Washington, DC is seeking an entry-level Customer Service Assistant to help customers, answer questions, and provide professional support. You will grow communication and relationship-building skills while assisting with daily service activities.

The role offers hands-on training, opportunities for career advancement, and a supportive team environment to help you develop in customer service and retail-adjacent responsibilities.