Entry Level Customer Service Assistant

Moodreact; Washington (District of Columbia); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact in Washington, DC is seeking an entry-level Customer Service Assistant to help customers, answer questions, and provide professional support. You will grow communication and relationship-building skills while assisting with daily service activities.

The role offers hands-on training, opportunities for career advancement, and a supportive team environment to help you develop in customer service and retail-adjacent responsibilities.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Positive attitude and willingness to learn.
• Strong listening and problem-solving abilities.
• Comfortable interacting with customers and the public.
• Good organizational and multitasking skills.
• Reliable, adaptable, and professional.

Responsibilities

• Respond to questions about products and services.
• Listen to customer needs and provide helpful information.
• Recommend relevant products or services when appropriate.
• Support customer follow-ups and ongoing communication.
• Help maintain positive relationships with customers.
• Assist with customer engagement and promotional activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to team members.
• Help ensure customer requests are handled promptly and professionally.
• Support team members with daily customer service activities.
• Assist with customer satisfaction initiatives.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Friendly and customer-focused

Active listening

Problem-solving

Organizational skills

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Entry Level Customer Service Assistant to help customers, answer questions, and provide professional assistance. This opportunity is designed for individuals who enjoy working with people and want to develop strong communication, customer service, and relationship-building skills.

Responsibilities

• Respond to questions about products and services.
• Listen to customer needs and provide helpful information.
• Recommend relevant products or services when appropriate.
• Support customer follow-ups and ongoing communication.
• Help maintain positive relationships with customers.
• Assist with customer engagement and promotional activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to team members.
• Help ensure customer requests are handled promptly and professionally.
• Support team members with daily customer service activities.
• Assist with customer satisfaction initiatives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Positive attitude and willingness to learn.
• Strong listening and problem-solving abilities.
• Comfortable interacting with customers and the public.
• Good organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching