Customer Success Assistant - Paid Training & Growth

Dutuc; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Dutuc is seeking a friendly Customer Service Assistant to support customers and provide professional assistance through the entire experience. You will answer questions, recommend products, and help maintain a welcoming atmosphere for all clients.

The role emphasizes strong communication, quick learning, and a positive, customer-focused mindset, with ongoing training to develop skills and advance within the team.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Willingness to learn and participate in training.
• Comfortable interacting with customers in person.

Responsibilities

• Answer questions regarding products and services.
• Recommend products or solutions based on customer needs.
• Assist with routine customer questions and requests.
• Support customer follow-ups and service activities.
• Build positive relationships with customers and prospective clients.
• Support customer satisfaction and retention initiatives.
• Assist with promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback and questions to appropriate team members.
• Collaborate with team members to meet customer service goals.
• Help create a welcoming and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Customer-focused

Listening skills

Problem solving

Education

High school diploma

Job description

Dutuc is seeking a friendly Customer Service Assistant to support customers and provide professional assistance through the entire experience. You will answer questions, recommend products, and help maintain a welcoming atmosphere for all clients.

The role emphasizes strong communication, quick learning, and a positive, customer-focused mindset, with ongoing training to develop skills and advance within the team.