Customer Account Representative

Moodreact; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer account and sales 경험

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact in Charlotte, NC is seeking a Customer Account Representative to support customer relationships, account activities, and sales opportunities.

The role suits individuals who enjoy working with people, understanding needs, delivering solutions, and building strong communication and relationships. Training is provided, with opportunities for professional development and career growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.

Responsibilities

• Understand customer needs and recommend appropriate solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer retention and sales.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer satisfaction and acquisition initiatives.
• Support promotional activities and sales opportunities.
• Help address routine customer questions and concerns.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Relationship-building

Organizational skills

Problem-solving

Listening skills

Adaptable

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams. We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This role is ideal for individuals who enjoy working with people, understanding customer needs, providing solutions, and developing strong communication and relationship-building skills.

Responsibilitie

• Understand customer needs and recommend appropriate solutions.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer retention and sales.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer satisfaction and acquisition initiatives.
• Support promotional activities and sales opportunities.
• Help address routine customer questions and concerns.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching