Customer Service Representative

Moodreact; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys solving problems and building positive customer relationships while developing communication and professional skills.

You will collaborate with the team to identify needs, share information about products and services, and ensure smooth follow-up and satisfaction across

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Good organizational and multitasking abilities.

Responsibilities

• Identify customer needs and provide appropriate information and solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and questions with appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer satisfaction and retention activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Listening

Problem solving

Customer focus

Organizational skills

Multitasking

Friendly attitude

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys working with people, solving problems, and building positive customer relationships while developing valuable communication and professional skills.

Responsibilities

• Identify customer needs and provide appropriate information and solutions.
• Communicate product, service, and promotional information clearly.
• Address routine customer questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Support customer follow-ups and relationship-building activities.
• Maintain accurate records of customer interactions and follow-up activities.
• Share customer feedback and questions with appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer satisfaction and retention activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching