Customer Support Analyst 1

SHAZAM; États-Unis; Hybride; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending account

Health savings account

Life insurance

Short-term disability

Long-term disability

Paid time off

Parental leave

Company holidays

Educational assistance

Résumé du poste

SHAZAM is seeking a Customer Support Analyst 1 in Des Moines, IA, for a regular full-time position. You will provide quality customer support for Teller and Account Launch (account opening) platform and help customers navigate system features.

The role requires at least two years in customer service within community banking, familiarity with ticketing software, MS Office/Teams, and is a hybrid position with potential remote consideration for qualified applicants. SQL is a plus.

Qualifications

• Minimum of two years experience in roles involving customer service within the community banking industry.
• Experience partnering with financial clients to resolve technical or service-related issues.
• Experience with a customer ticket tracking software and MS Office; SQL a plus.

Responsabilités

• Assist customers in using the Teller and Account Launch platform to solve problems.
• Offer enhancement requests when issues cannot be resolved by the current system.
• Communicate proper expectations with customers on problem resolution.

Connaissances

Customer service

Client support

Frontline operations

Financial client partnerships

Ticket tracking software

Microsoft Office Suite (Teams)

SQL

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Analyst 1

Core Customer Support Regular Full-Time Professionals Des Moines, IA, US

Salary Range: $45,400.00 To $60,000.00 Annually

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of one of our Iowa office locations. Remote candidates may be considered for highly qualified applicants.

What we're looking for:

SHAZAM is looking for a Customer Service Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and Account Launch (account opening application) platform.

What you'll do:

• Assist the customer in using the systems to solve problems.
• Offer enhancement requests when certain issues cannot be resolved by the current system.
• Communicate proper expectations with the customers on problem resolution.

What you need:

• Minimum of two years experience in roles involving customer service, client support, or frontline operations within the community banking industry is required.
• Experience in partnering with financial clients to resolve technical or service-related issues preferred.
• Experience with a customer ticket tracking software preferred.
• Proficient in Microsoft Office Suite, including Teams.
• Experience with SQL a plus.

What's in it for you:

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work - PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.