Customer Support Analyst

SL TENNESSEE; Clinton (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

SL TENNESSEE is seeking a Logistics/Customer Service Coordinator to receive, update and upload customer requirements, generate daily shipping plans, and ensure on-time delivery. You will collect requirements via EDI and e-mail, process releases, and maintain shipment documentation to support compliant operations.

You will work with Microsoft Programs, MRP systems and Warehouse Management Systems, manage variances, and participate in daily cross-functional meetings to address potential risks.

Qualifications

• 2+ years in a customer-service related field preferred.
• Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems.
• Inventory management experience.
• Strong verbal and written communication skills.

Responsibilities

• Receive, update and upload all customer requirements and ensure on-time delivery.
• Generate daily shipping plan to meet customer requirements and provide target quantities for production control.
• Collect customer requirements via EDI and e-mail.
• Process releases and aggregate customer requirements.
• Maintain Daily Shipment Report to generate uploads for sequential production.
• Attend daily meetings to identify risks and develop contingency plans.
• Establish good working relationships with customer contacts and demonstrate company core values.
• Generate BOL/Manifest, truck sheets and applicable international documents for shipments.
• Process system billing transactions after dispatch.
• Process ASNs to meet customer requirements for logistics compliance.
• Monitor variance reports to detect changes outside contractual tolerance and communicate plans.
• Generate next-day shortage list and plan vs schedule, addressing issues promptly.
• Maintain Print on Demand, AIT Systems and BOL to ensure label compliance.
• Ensure compliance with MMOG, MP&L and related processes.
• Complete any additional duties from management.

Skills

Analytical thinking

Time management

Reporting

Release management

Relationship building

Core values

Education

High School Diploma or Equivalent

Tools

Microsoft Programs

MRP Systems

Warehouse Management Systems

Job description

• Receive, Update and Upload all customer Requirements and ensure on-time delivery

Responsibilities

• Generate daily shipping plan to meet all customer requirements, and provide production control with target quantities by part numbers required to achieve 100% compliance vs shipping plan
• Collect all designated customer requirements via EDI & e-mail.
• Process releases and aggregate customer requirements
• Maintain Daily Shipment Report to generate the upload for sequential production.
• Attend daily Material/Production/Customer Service meeting to identify any potential risk to prevent manufacturing the required finished products and generate a contingency plan to accommodate the issue.
• Establish good working relationships with our Customer Contacts and demonstrate our Core values of Trust, Challenge and Modesty.
• Generate BOL/Manifest, truck sheets and applicable International Documents for each shipment of designated customers
• Process system billing transactions after the order has been dispatched
• Process ASN’s, meeting each customer’s requirement to ensure logistic compliance.
• Monitor Customer variance report to identify increase/decrease percentages outside of the contractual tolerance to ensure capacity or material supply can be accommodated. Communicate any issues Internally/Externally to develop a plan that satisfies Manufacturing and the Customer.
• Generate the next day Shortage list, Plan vs Schedule. Actively monitor any potential issues. Communicate any concerns internally and externally immediately, to begin mediating any actions that are forthcoming.
• Maintain the Print on Demand, AIT Systems and the BOL to ensure label compliance.
• Maintain full compliance with all customers required processes in regard to MM0G, MP&L etc.…
• Complete any additional assigned duties from Management or Direct Report Supervisor

Job Requirements

Work Experience

• Prefer 2+ years’ experience in Customer service-related field
• Familiar with Microsoft Programs, MRP Systems and Warehouse Management Systems
• Inventory Management
• Strong background in Verbal and Written Communication

Education

• High School Diploma or Equivalant

Knowledge, Skills and Abilities

• Analytical Thinking Process [Identify Root Cause, Develop Corrective Actions]
• Ability to Manage Time and Prioritize Responsibilities
• Develop reports to Monitor Compliance, Performance and Identify Potential Risk
• Ability to process customer releases and manage variances accordingly
• Ability to develop good working relationships, and negotiate agreements with assigned customers
• Represent SL in a positive manner, while demonstrating the 3 Core Values.