Materials Customer Service Coordinator

Flex-N-Gate; Ionia (MI); On-site; USD 38,000 - 50,000; Full time

Job summary

Flex-N-Gate is seeking a customer service-oriented professional to ensure customer requirements are met and relayed to manufacturing accurately and promptly.

Responsibilities include addressing customer issues, generating daily load sheets, monitoring customer portals, and maintaining container inventories while following company policies and procedures.

Qualifications

• High School Diploma/GED required.
• 2-3 years related experience in customer service in manufacturing or similar fast-paced environment.
• Ability to work well in a team with customer-focused orientation and strong sense of delivery; supervisory experience would be an asset.
• Strong organizational and time-management skills.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency with database applications and administration systems, specifically Microsoft Office.

Responsibilities

• Responsible for addressing any customers issues
• Generates daily load sheets and requirement listing
• Monitors all Customer Portals
• Ensure adequate supply of containers through weekly inventories
• Monitor activities on the dock and activities of the shippers/receivers
• Adhere to all company policies, procedures and instructions

Skills

Good computer skills

Strong Organizational Skills

Time Management

Communication

Problem Solving

Accountability and Dependability

Leadership Skills

Team Oriented

Highly Motivated

Attention to Detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Summary

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.

Core Competencies

• Good computer skills
• Strong Organizational Skills
• Time Management
• Communication
• Problem Solving
• Accountability and Dependability
• Leadership Skills
• Team Oriented
• Highly Motivated
• Attention to Detail

Job Duties

• Responsible for addressing any customers issues
• Generates daily load sheets and requirement listing
• Monitors all Customer Portals
• Ensure adequate supply of containers through weekly inventories
• Monitor activities on the dock and activities of the shippers/receivers
• Adhere to all company policies, procedures and instructions

Requirements

• High School Diploma/GED
• 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
• Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
• Strong organizational and time-management skills
• Strong interpersonal and communication skills (both verbal and written)
• Proficiency with database applications and administration systems, specifically Microsoft Office