Materials Customer Service Coordinator

Flex-N-Gate LLC.; Ionia (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Flex-N-Gate LLC. is seeking a dedicated Customer Service Coordinator to ensure customer requirements are met and relayed accurately to manufacturing.

The role emphasizes organization, communication, and teamwork to maintain timely releases and supply flow. Requires 2–3 years in customer service within a manufacturing or similar fast-paced environment, with proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required for entry.
• Experience in customer service within manufacturing or fast-paced settings preferred.
• Strong interpersonal and written/verbal communication skills.
• Ability to work well in a team with delivery focus and supervisory exposure.
• Proficiency with database applications and Office suite.

Responsibilities

• Address customer issues and ensure timely resolution.
• Generate daily load sheets and requirement lists.
• Monitor customer portals and manage information flow.
• Ensure containers are stocked through weekly inventories.
• Oversee dock activities and shipments handling.
• Adhere to company policies and procedures.

Skills

Organizational Skills

Time Management

Communication

Problem Solving

Accountability and Dependability

Leadership Skills

Team Oriented

Attention to Detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.

Core Competencies

• Strong Organizational Skills
• Time Management
• Communication
• Problem Solving
• Accountability and Dependability
• Leadership Skills
• Team Oriented
• Highly Motivated
• Attention to Detail

Job Duties

• Responsible for addressing any customers issues
• Generates daily load sheets and requirement listing
• Monitors all Customer Portals
• Ensure adequate supply of containers through weekly inventories
• Monitor activities on the dock and activities of the shippers/receivers
• Adhere to all company policies, procedures and instructions

Requirements

• High School Diploma/GED
• 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
• Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
• Strong organizational and time-management skills
• Strong interpersonal and communication skills (both verbal and written)
• Proficiency with database applications and administration systems, specifically Microsoft Office