Customer Support Agent - Open Application

Transcom; United States; Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Paid training

Referral bonuses

Full-time or part-time contracts

International environment

Job summary

Transcom is seeking an enthusiastic Customer Support Agent to handle inquiries from customers across German-, French-, English-, Italian- or Dutch-speaking regions. This remote role offers training, full-time or part-time options, and a chance to grow within an international environment.

You will assist customers via phone, email, and chat, provide product information, and strive to maintain high service quality and satisfaction. Join a friendly team and develop your skills in a dynamic setting.

Qualifications

• German language proficiency required (B2/C1).
• Basic MS Office knowledge.
• Strong communication skills.
• Team player with ability to work in a dynamic environment.
• Independent and well-organized.

Responsibilities

• Interact with customers via phone, email, and chat.
• Provide information about products and services to customers.
• Ensure high service quality and customer satisfaction.

Skills

German (B2/C1)

MS Office basics

Communication skills

Team player

Organized

Independent

Tools

MS Office

Job description

General Information

Location

Work at Home

Job ID

2455

Job Category

Customer Service Representative (CSR)

Language Requirement

Bosnian

Description & requirements

Description

Transcom is a leading Swedish company providing customer support worldwide in 33 different languages to clients from a wide range of fields.

If you see your career in our Transcomyou enjoy interacting with people, you are empathetic and systematic, and you want to work in a dynamic and growing team and environment, we invite you to join our team!

What's in it for you?

• attractive and regular salary
• paid training to get started
• full-time or part-time employment contract, student contract (Banja Luka)
• opportunities for advancement and career building in an international environment
• support in balancing private and professional life
• pleasant working atmosphere and a friendly team spirit
• learning new skills
• various projects
• referral bonuses for new employees

Join us as a Customer Support Agent!

• communication with customers from German-, French-, English-, Italian- or Dutch-speaking regions by phone, email and chat
• customer support and answering client inquiries
• providing information about the client company's products and services
• ensuring a high level of service quality and customer satisfaction

What do we look for?

• German language: level B2/C1
• basic use of the MS Office suite
• you are communicative and enjoy helping people
• you are a team player and thrive in a dynamic environment
• you are motivated and responsible
• you want to develop in this industry
• you are independent, organized and open
• then you are in the right place to become part of Transcoma

What is life like at Transcomu?

U Transcomwe are tirelessly committed to. Our clients and each other. Every day someone starts their journey with Transcom-. Taking the potential they have today and turning it into skills for the future. Being recognized for hard work, being a team player and supporting others. Advocating for positive, lasting change in their teams and communities. That is what we are at Transcom. We care here, and we root for each other. You are included, just as you are, from day one. And with the right mindset, there is no limit to how far we can go together.