Customer Support Agent — Growth Path & Paid Training

Enterprise Call Center; Greensboro (NC); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Telehealth access (MDLive)

Performance-based incentives

Career advancement pathways

Job summary

Enterprise Call Center in Greensboro, NC is seeking Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment. This W2 role offers flexible scheduling after certification, paid training, and career growth opportunities.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• Offer schedule flexibility after certification and pursue growth within a stable, structured support role.

Skills

Strong communication

Active listening

Follow detailed processes

Computer applications

Independent work

Education

High school diploma

Job description

Enterprise Call Center in Greensboro, NC is seeking Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use guided systems to deliver high-quality care while maintaining professionalism and brand alignment. This W2 role offers flexible scheduling after certification, paid training, and career growth opportunities.