Customer Support Agent - Dutch Speaker

Remote; San Francisco (CA); Remoto; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote (LATAM)

Full-time position

Career development

Multilingual team

Descrizione del lavoro

Remote is seeking a Dutch-speaking Customer Support Agent based in Latin America to join the hospitality technology team. You will be the first point of contact for hotel customers, handling platform questions, workflows, and basic issues across phone, chat, and email.

Working with the Customer Success team, you will learn the platform, contribute to the knowledge base, maintain accurate records in HubSpot, and escalate complex problems to specialists.

Competenze

• Native or fluent Dutch proficiency.
• Advanced English proficiency, both written and spoken.
• 0–1 years of experience in customer support or related role.
• Based in Latin America with access to a computer and reliable internet.

Mansioni

• Respond to customer inquiries through phone, WhatsApp, live chat, and email.
• Guide hotel customers through platform features, settings, and workflows.
• Resolve Tier 1 non-technical questions efficiently and confidently.
• Escalate complex issues to Customer Success and Technical teams.
• Maintain accurate customer information and interactions in HubSpot.
• Contribute to the internal knowledge base and support quality.

Conoscenze

Dutch proficiency

English proficiency

Customer support

Strumenti

HubSpot

Descrizione del lavoro

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent – Dutch Speaker based in Brazil.

Join an international hospitality technology environment helping hotels simplify their daily operations and improve the guest experience. As a Dutch-speaking Customer Support Agent, you will be a first point of contact for hotel customers, assisting them with platform questions, everyday workflows, and common issues. You will provide support through multiple communication channels, ensuring customers receive clear, friendly, and timely guidance. Working alongside an experienced Customer Success team, you will learn the platform, build your technical confidence, and contribute to a growing knowledge base. This fully remote opportunity is ideal for someone who enjoys helping people, communicating across cultures, and developing a career in customer support and hospitality technology.

Accountabilities

• Respond to customer inquiries through phone, WhatsApp, live chat, and email.

• Guide hotel customers through platform features, settings, and standard workflows.

• Resolve Tier 1, non-technical questions efficiently and confidently.

• Escalate more complex technical or customer issues to the appropriate Customer Success and Technical teams.

• Maintain accurate and up-to-date customer information and interaction records in HubSpot.

• Learn from and contribute to the internal knowledge base to improve support quality and consistency.

• Collaborate with the wider Customer Success team to provide a positive and reliable customer experience.

• Work scheduled shifts from 16:00 to 00:00 CET, with occasional weekend support when required.

Requirements:

• Native or fluent Dutch proficiency.

• Advanced English proficiency, both written and spoken.

• 0–1 years of experience in customer support, hospitality, or a related customer-facing role.

• Previous experience in hotel front desk operations, reservations, food and beverage (F&B), or similar hospitality environments is welcome.

• Strong written and verbal communication skills, with the ability to explain information clearly and professionally.

• Comfortable learning new software platforms and digital tools.

• Patient, organized, approachable, and genuinely motivated by helping others.

• Ability to manage customer questions calmly and identify when an issue needs to be escalated.

• Comfortable working scheduled shifts and occasional weekends.

• Nice to have: Familiarity with property management systems (PMS), point-of-sale (POS) systems, or channel management tools.

• Must be based in Latin America and have access to a computer and reliable internet connection.

• Candidates must submit their CV in English. An optional video presentation of up to two minutes explaining relevant experience and suitability for the role is encouraged and may receive priority.

• Please note that the use of AI tools during interviews is strictly prohibited. Professional references may be requested during the final selection stages, and selected candidates may be asked to update their LinkedIn profile.

Benefits:

• Fully remote working arrangement for candidates based in Latin America.

• Full-time position.

• Opportunity to begin and develop a career in hospitality technology and customer success.

• Opportunity to work with an international, multilingual team.

• Direct learning and support from an experienced Customer Success team.

• Exposure to hospitality software, customer support tools, and hotel operations.

• Scheduled working hours of 16:00–00:00 CET (approximately 11:00 AM–7:00 PM EST).