Customer Support Agent

United Hr Solutions; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

United Hr Solutions is seeking a Sales Operations Coordinator for a client in the wellness sector. The role focuses on lead management, CRM updates, onboarding, and payment tracking to ensure a smooth program journey.

You will coordinate with Finance and the Sales team, handle refunds and transfers, and maintain accurate operational records while delivering timely support in a fast-paced environment. Strong CRM and Excel skills are essential.

Qualifications

• Bachelor's degree in BBA, B.Com, Management, or related field.
• 1–3 years of experience in Sales Operations, Customer Success, CRM Administration, Backend Operations, or Client Coordination.
• Hands-on experience with CRM tools such as Zoho, Salesforce, HubSpot, and strong Excel skills.
• Excellent organizational and communication skills.

Responsibilities

• Manage lead creation, allocation, verification and CRM updates.
• Coordinate client onboarding and PDMR completion for seamless program journey.
• Handle CRM and IT support by raising and tracking system-related tickets.
• Process refunds, program transfers and maintain accurate operational records.
• Track installment payments, invoices and coordinate with Finance for timely resolution.
• Manage employee referral tracking and monthly payout coordination.
• Maintain operational trackers, support Sales team and identify process improvements.

Skills

CRM administration

Excel proficiency

Stakeholder coordination

Education

Bachelor's degree in BBA / B.Com / Management

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Our client is a leading holistic wellness organization dedicated to transforming lives through evidence-based nutrition, lifestyle, and integrative health programs.

Key Responsibilities

• Manage lead creation, allocation, verification, and CRM updates.
• Coordinate client onboarding and PDMR completion for a seamless program journey.
• Handle CRM and IT support by raising and tracking system-related tickets.
• Process refunds, program transfers, and maintain accurate operational records.
• Track installment payments, invoices, and coordinate with Finance for timely resolution.
• Manage employee referral tracking and monthly payout coordination.
• Maintain operational trackers, support the Sales team, and identify process improvement opportunities.

Desired Candidate Profile

• Bachelor's degree in BBA ,B.com, Management, or a related field.
• 1-3 years of experience in Sales Operations, Customer Success, CRM Administration, Backend Operations, or Client Coordination.
• Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar) and Microsoft Excel.
• Strong organizational skills with excellent attention to detail and accuracy.
• Effective communication and stakeholder coordination skills.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Proactive, customer-focused, and process-oriented with a problem-solving mindset.
• Experience in handling payments, operational documentation, or client support will be an added advantage.

Contact Person:

Tithi Sadhu
[e-mail]