Sr. Client Partners

StradIT; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

StradIT in New York seeks a driven sales/account management professional who thrives on helping clients and expanding presence across lines of business. You will manage inquiries, build lasting relationships, and contribute to revenue growth.

The ideal candidate is proficient with sales management, spreadsheets, and productivity software, ready to collaborate with marketing and pre-sales on strategic plans and KPI tracking.

Qualifications

• Experience in a sales or customer service role.
• Accountable and self-driven resource.
• Ability to multitask and juggle several responsibilities.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Have goals for new meetings , lead generation , lead capture and conversion of the opportunity.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Support marketing and brand awareness while doing sales /account management activities.

Skills

Sales

Customer service

Multitasking

Communication

Organization

Tools

Spreadsheet software

Job description

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service and expand presence in different lines of business Applicants should also be proficient with sales management , spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs
• Be responsible for Revenue growth for current accounts
• Measurable goals - 4 quarters - sales meetings , client reviews and engagement initiatives
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client current spend - work and maximize new opportunities
• Work with marketing and pre sales for RFP responses and other internal teams to develop strategic sales / marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Have goals for new meetings , lead generation , lead capture and conversion of the opportunity
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Support marketing and brand awareness while doing sales /account management activities

Required skills and qualifications

• Experience in a sales or customer service role
• Accountable and self-driven resource
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback