Customer Service Representative (Remote)

Jobcertify; Los Angeles (CA); Remote; USD 40,000 - 50,000; Full time

Job summary

A dynamic software company is seeking a Remote Customer Service Representative to support customers during Open Enrollment. You will guide customers through their benefits enrollment while maintaining accurate records in Salesforce. The position requires excellent communication skills and the ability to manage multiple tasks efficiently. Ideal candidates are also motivated to grow their careers and contribute effectively to the team environment.

Qualifications

• Strong communicator able to resolve issues over the phone.
• Motivated to grow within a leading software company.
• Capable of handling multiple projects simultaneously.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Document customer interactions accurately in Salesforce.
• Provide timeframes for issue resolution when necessary.

Skills

Excellent communication skills

Ability to learn new technology quickly

Ability to manage high volume calls

Team player

Tools

Salesforce

JIRA

Microsoft Office Suite

Job description

Customer Service Representative (Remote)

About the job Customer Service Representative (Remote)

Join the growing ArkestroTeam! Arkestro is seeking professional and motivated individuals to support customers during their Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and helping navigate customers through their benefits enrollment.

In This Temporary Position, You Will

• Join an awesome, one-of-a kind team. They will place you on a 'Surge Team' to connect with a group of your peers and a Arkestro mentor
• Receive structured 4 weeks of training through Arkestro University
• Gain experience using Salesforce, JIRA (their issue management system), Microsoft Office Suite, and other software programs

What You Will Do

• Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate the software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce

• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody their Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

Who You Are

• An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

Remote Work Requirements

• Private work environment for the discussion of confidential information
• Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.
• High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)