Customer Support Advocate — Wellness Tech (Stock Options)

Arketa; Oregon; Híbrido; USD 32.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Stock Options

Comprehensive Medical, Vision and Dent

Unlimited PTO

Wellness Reimbursement

Advancement opportunities

Descripción de la vacante

Arketa is hiring a Customer Support Advocate to be the single point of contact for partners, guiding them through Arketa’s features and resolving issues across chat, email, and Zoom. You’ll help with scheduling, payments, migrations, and product feedback, operating in a fast-paced, high-volume setting.

The role requires weekend/overnight availability and experience with Intercom, Slack, Notion, and Google Suite. A four-year degree is preferred and Stock Options are offered.

Formación

• 1–2 years in a high-volume customer support or customer-facing operations role with SLA/CSAT targets.
• Impeccable written communication, able to explain complex topics clearly in chat and email.
• Ability to balance inbound chats, scheduled calls, and emails while prioritizing resolutions.

Responsabilidades

• Own each Partner interaction from start to finish across chat, email, and Zoom calls.
• Solve problems quickly, ensure the fix lands, and close the loop to prevent repeats.
• Collaborate with Product, Engineering, Onboarding, and Migrations to unblock Partners.

Conocimientos

Customer support

Written communication

multitasking

Educación

Bachelor's degree

Herramientas

Intercom

Slack

Notion

Google Suite

Descripción del empleo

Arketa is hiring a Customer Support Advocate to be the single point of contact for partners, guiding them through Arketa’s features and resolving issues across chat, email, and Zoom. You’ll help with scheduling, payments, migrations, and product feedback, operating in a fast-paced, high-volume setting.

The role requires weekend/overnight availability and experience with Intercom, Slack, Notion, and Google Suite. A four-year degree is preferred and Stock Options are offered.