Customer Operations & Salesforce Specialist

AVITA Medical; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

AVITA Medical in Irvine, CA seeks a Customer Operations Representative to serve as the central contact for hospitals, field sales, and internal teams, overseeing order management, customer service, contract and Salesforce administration, and product consignment support.

You will thrive in a fast-paced, collaborative environment, delivering accurate orders, timely communication, and effective problem solving, with experience in Salesforce CRM and ERP systems and strong Excel skills.

Qualifications

• Minimum of two-year university coursework.
• Associate or bachelor’s degree preferred.
• Experience with Salesforce CRM and ERP systems is required.
• Familiarity with Five(.com) and Microsoft Dynamics preferred.
• Strong Excel and Microsoft Office Suite skills.

Responsibilities

• Provide customer service by telephone and email to hospitals, physicians, purchasing departments, patients, and other stakeholders.
• Accurately process all Avita Medical purchase orders, both domestic and international.
• Verify and maintain customer account details, including physician certifications, billing, and hospital credentials.
• Handle and resolve customer complaints by identifying problems, proposing solutions, and ensuring follow-up.
• Process RMAs and document all product returns and complaints in accordance with company policies.
• Maintain records of customer interactions and service issues.
• Assist sales team with quotes, customer requests, and coordination.
• Direct unresolved inquiries to appropriate resources and departments.
• Ensure the accurate application of contract terms for all customer interactions including pricing groups, shipping terms, and consignment arrangements.

Skills

Communication

Cross-functional collaboration

Organization

Problem solving

Prioritization

Excel

Education

University coursework

Associate or Bachelor’s degree preferred

Tools

Salesforce CRM

ERP systems

Five(.com)

Microsoft Dynamics

Job description

AVITA Medical in Irvine, CA seeks a Customer Operations Representative to serve as the central contact for hospitals, field sales, and internal teams, overseeing order management, customer service, contract and Salesforce administration, and product consignment support.

You will thrive in a fast-paced, collaborative environment, delivering accurate orders, timely communication, and effective problem solving, with experience in Salesforce CRM and ERP systems and strong Excel skills.