Customer Support Admin - First-Contact Specialist (10am-7pm)

Rite-Hite; Morehead (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Well-being coverage

Retirement savings plan

Paid holidays and time off

Job summary

Arbon Equipment, a Rite‑Hite Company, is seeking an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls and delivering timely, accurate support while coordinating with internal teams to resolve inquiries and document interactions.

You will contribute to a fast-paced, high-volume environment and support process improvements, training, and team meetings to enhance customer experience and efficiency.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service, call center, dispatching, or related role.
• Ability to manage high call volumes while staying professional and efficient.
• Proficiency with basic computer applications.
• Strong verbal and written communication skills.
• Reliable attendance and punctuality.
• Able to work 10:00 a.m. – 7:00 p.m. shift.
• Able to sit for extended periods.

Responsibilities

• Answer and manage inbound customer calls and create work orders and opportunities for districts and sales.
• Collaborate with internal teams to resolve inquiries and document interactions.
• Follow procedures and service standards; participate in meetings, coaching, and continuous improvement initiatives.

Skills

Active listening

Empathy

Patience

Problem solving

Verbal communication

Written communication

Typing skills

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Arbon Equipment, a Rite‑Hite Company, is seeking an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls and delivering timely, accurate support while coordinating with internal teams to resolve inquiries and document interactions.

You will contribute to a fast-paced, high-volume environment and support process improvements, training, and team meetings to enhance customer experience and efficiency.