Administrative Assistant

Rite-Hite Company; Wilson (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health & Well-being

Financial Security

Time for You

Job summary

Arbon Equipment, a Rite-Hite Company, is seeking an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls, documenting interactions, creating work orders, and coordinating with districts and sales to resolve inquiries.

The role requires a high school diploma and at least 2 years in customer service or a call center, the ability to manage high call volumes, strong communication, and reliability for a 10:00 a.m.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in customer service, call center, dispatching, or a related role.
• Ability to manage high call volumes while maintaining professionalism and efficiency.
• Proficiency with basic computer applications.
• Strong verbal and written communication skills.
• Reliable attendance and punctuality.
• Ability to work the 10:00 a.m. - 7:00 p.m. shift.
• Ability to remain seated for extended periods during scheduled shifts.

Responsibilities

• Answer and manage inbound customer calls and document interactions.
• Create work orders and opportunities for districts and sales.
• Collaborate with internal teams to resolve inquiries and meet service standards.
• Maintain accurate records and participate in ongoing meetings and coaching.

Skills

Active listening

Customer service

Verbal communication

Written communication

Time management

Typing

Teamwork

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Rite-Hite is seeking an Administrative Assistant to join our Contact Center team. In this role, you will serve as the first point of contact for our customers, handling inbound calls and providing timely, accurate, and professional support. You will work closely with internal teams to ensure customer inquiries are resolved efficiently while maintaining a positive and empathetic customer experience.

We are looking for someone who will support our Contact Center during our 10:00 a.m. - 7:00 p.m. shift and is dependable, customer-focused, and comfortable working in a fast-paced, high-volume environment.

In this role, you will answer and manage inbound customer calls, listen to understand customer needs, provide solutions, and create work orders and opportunities for districts and sales. You will also collaborate with internal teams to resolve customer inquiries, accurately document interactions, follow established procedures and service standards, and contribute to team meetings, training, coaching, and continuous improvement initiatives.

Required Qualifications

• High school diploma or equivalent required.

• Minimum of 2 years of experience in customer service, call center, dispatching, or a related role.

• Ability to manage high call volumes while maintaining professionalism and efficiency.

• Proficiency with basic computer applications.

• Strong verbal and written communication skills.

• Reliable attendance and punctuality.

• Ability to work the 10:00 a.m. - 7:00 p.m. shift.

• Ability to remain seated for extended periods during scheduled shifts.

What You'll Bring

Success in this role requires strong active listening, empathy, patience, and problem-solving skills. The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while maintaining a positive and professional demeanor. Strong communication, teamwork, time management, and typing skills are essential, along with the ability to remain calm and solutions-focused when handling customer concerns.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.