Customer Care Admin Assistant — 10:00 AM–7:00 PM

Rite-Hite Corporation; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health & well-being

Retirement savings

Paid holidays & vacation

Job summary

Arbon Equipment, a Rite-Hite Company, seeks an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls and creating work orders and opportunities for districts and sales.

This role supports the 10:00 a.m.–7:00 p.m. shift, collaborates with internal teams, documents interactions, and upholds service standards in a fast-paced environment. Strong communication and reliability are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of experience in customer service, call center, dispatching, or a related role.
• Ability to manage high call volumes while maintaining professionalism and efficiency.

Responsibilities

• Answer and manage inbound customer calls and listen to understand customer needs.
• Create work orders and opportunities for districts and sales.
• Collaborate with internal teams to resolve inquiries and document interactions following procedures.

Skills

Customer service

Call center

Typing

Communication

Teamwork

Education

High school diploma

Tools

MS Office

Job description

Arbon Equipment, a Rite-Hite Company, seeks an Administrative Assistant to join our Contact Center. You will be the first point of contact for customers, handling inbound calls and creating work orders and opportunities for districts and sales.

This role supports the 10:00 a.m.–7:00 p.m. shift, collaborates with internal teams, documents interactions, and upholds service standards in a fast-paced environment. Strong communication and reliability are essential.