Customer Account Manager

Professions Inc; Wheeling (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Opportunities for growth

Job summary

Professions Inc is seeking a Customer Account Manager for their team in Wheeling, IL. The ideal candidate will thrive in a fast-paced environment and work cross-functionally to ensure exceptional customer experiences.

With 5+ years in Customer Service or Account Management, you will be the main point of contact for customers, managing projects from start to finish and ensuring satisfaction through effective communication and coordination across departments.

This role offers competitive compensation, benefits, and the opportunity to work in a collaborative culture.

Qualifications

• 5+ years of experience in Customer Service, Account Management, or Inside Sales.
• Strong communication and organizational skills to manage multiple priorities.
• Comfortable using Microsoft Office and ERP/CRM systems.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Partner with Field Sales to manage existing accounts and onboard new business.
• Coordinate with internal teams for product availability and on-time delivery.

Skills

Customer Service

Account Management

Communication

Organizational Skills

Tech-savvy

Tools

Microsoft Office

ERP/CRM systems

Job description

Our client is a well-respected distributor and solutions provider offering a wide range of packaging, automation equipment and facility supply products. They’re known for their customized packaging capabilities, innovative approach, and long-term partnerships with both customers and suppliers.

They’re looking for a Customer Account Manager to join their Chicago team - someone who thrives in a fast-paced environment, enjoys working cross-functionally, and takes pride in delivering exceptional customer experiences.

What You’ll Do

• Serve as the main point of contact for assigned customers, ensuring top-tier service and support.
• Partner closely with Field Sales to manage existing accounts and onboard new business.
• Coordinate with internal teams - including Purchasing, Operations, and Logistics - to ensure product availability and on-time delivery.
• Work directly with vendors and suppliers to manage custom packaging projects, from artwork to production and fulfillment.
• Process orders, quotes, and pricing updates with accuracy and attention to detail.
• Track and follow up on open orders, backorders, and special requests.
• Support new packaging initiatives, testing, and rollout coordination.
• Maintain accurate data in CRM/ERP systems and identify ways to improve processes and strengthen customer relationships.

What You Bring

• 5+ years of experience in Customer Service, Account Management, or Inside Sales (preferably in packaging, manufacturing, or distribution).
• Strong communication and organizational skills - you’re the type who keeps things moving smoothly.
• Comfortable juggling multiple priorities and collaborating across departments.
• Tech-savvy with Microsoft Office and ERP/CRM systems.
• A proactive mindset and genuine interest in helping customers succeed.
• Must currently live within Greater Chicago

Why You’ll Love It Here

• A collaborative, supportive culture that values teamwork and customer success.
• Exposure to a wide variety of customized packaging projects and industries.
• Opportunities to grow with a well-established and innovative organization.
• Competitive compensation and benefits with hybrid availability