Customer Support

Florvets Structures; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Career growth and development opportunities

Job summary

A leading manufacturer of steel structures in Phoenix, Arizona, seeks a Customer Support Representative. This role requires a motivated individual with excellent communication skills who can provide outstanding support to clients. Responsibilities include responding to inquiries, processing orders, and resolving complaints. Ideal candidates should have a high school diploma and 1-2 years of experience in customer service. The company offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• 1-2 years of experience in customer service or support role.
• Ability to work independently and in a team environment.
• Experience in construction or manufacturing is a plus.

Responsibilities

• Respond to customer inquiries and concerns in a timely manner.
• Provide product information and technical support.
• Process orders and coordinate with production for timely delivery.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate customer records.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Decision-making abilities

Proficiency in Microsoft Office

Proficiency in CRM software

Education

High school diploma or equivalent

Some college coursework in business

Job description

Position: Customer Support Representative

Company Overview:

Florvets Structures is a leading manufacturer of high-quality steel structures for commercial, industrial, and agricultural use. With over 20 years of experience, we pride ourselves on providing our customers with durable and cost-effective building solutions. Our headquarters are located in Phoenix, Arizona, where we have a dedicated team of professionals working together to deliver exceptional products and services to our clients.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction with our products and services.

Key Responsibilities:

• Respond to customer inquiries and concerns in a timely and professional manner
• Provide product information and technical support to customers
• Process orders and coordinate with production and shipping departments to ensure timely delivery
• Resolve customer complaints and issues, escalating to management when necessary
• Maintain accurate and up-to-date customer records
• Collaborate with sales and marketing teams to identify and address customer needs
• Assist with the development and implementation of customer service policies and procedures
• Continuously strive to improve the overall customer experience and satisfaction

Qualifications:

• High school diploma or equivalent; some college coursework in business or a related field preferred
• 1-2 years of experience in a customer service or support role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and CRM software
• Ability to work independently and in a team environment
• Experience in the construction or manufacturing industry is a plus

Comprehensive benefits package including medical, dental, and vision coverage

401(k) retirement plan with company match

Paid time off and holidays

Career growth and development opportunities

If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we encourage you to apply for this position. Join the Florvets Structures team and help us continue to deliver top-quality products and services to our valued customers.