Customer Service Representative

Florvets Structures; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for growth

Supportive work environment

Training and development opportunities

Job summary

A leading provider of customizable structures in Houston, Texas, is seeking a Customer Service Representative. The ideal candidate has 1-2 years of customer service experience and excellent communication skills. Responsibilities include responding to inquiries, processing orders, and maintaining customer records. The role offers a competitive salary and opportunities for career advancement in a supportive environment.

Qualifications

• 1-2 years of experience in customer service or a related role.
• Strong problem-solving and decision-making abilities.
• Knowledge of the construction industry is preferred.

Responsibilities

• Respond to customer inquiries about products and services.
• Process orders, quotes, and returns accurately.
• Collaborate with departments to resolve customer issues.
• Build and maintain strong relationships with customers.

Skills

Communication skills

Problem-solving abilities

Teamwork

Microsoft Office proficiency

Education

High school diploma or equivalent

Post-secondary education in business or related field

Tools

CRM software

Job description

Overview

Permanent

Position: Customer Service Representative

Company Overview: Florvets Structures is a leading provider of high-quality, customizable structures for a variety of industries. We are committed to providing exceptional customer service and top-of-the-line products to our clients. Our company is based in Houston, Texas and has been in business for over 20 years.

Responsibilities

• Respond to customer inquiries and provide information about our products and services in a timely and professional manner.
• Process orders, quotes, and returns accurately and efficiently.
• Collaborate with other departments to resolve customer issues and ensure timely delivery of products.
• Maintain customer records and update information in our database.
• Proactively identify and address potential customer concerns or needs.
• Build and maintain strong relationships with customers to promote loyalty and retention.
• Keep up-to-date with product knowledge and industry trends to effectively assist customers.
• Participate in team meetings and contribute ideas for improving customer service processes and procedures.

Qualifications

• High school diploma or equivalent; post-secondary education in business or a related field is a plus.
• 1-2 years of experience in customer service or a related role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team and independently.
• Proficient in Microsoft Office and experience with CRM software is a plus.
• Knowledge of the construction industry is preferred.

We Offer

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and collaborative work environment.
• Training and development opportunities to enhance your skills and knowledge.

If you are a customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our dynamic team at Florvets Structures as a Customer Service Representative in Houston, Texas.