Customer Service Representative

Fabco-Air, Inc.; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Holidays

Paid time off

Educational assistance

Job summary

Fabco-Air, Inc. is hiring a Customer Service Representative to serve as the primary contact for customers and support order processing and administrative tasks.

The entry-level role emphasizes accuracy, organization, and teamwork as you handle orders, respond to inquiries, maintain records, and coordinate with Finance and Production teams.

Qualifications

• High school diploma or GED; college education preferred but not required.
• Basic understanding of customer service principles and practices.
• Experience with data entry and order processing is a plus.
• Familiarity with ERP systems or similar business software is preferred.
• Strong communication, organization and multitasking abilities.
• Proactive, detail-oriented and able to work with cross-functional teams.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide basic product information and customer support, addressing routine questions and concerns.
• Assess and resolve entry-level customer complaints, escalating complex issues as needed.
• Verify and input customer orders into the ERP system.
• Assemble and distribute order packets to the production team to support workflow.
• Send invoices and acknowledgements, and assist with assembling and filing invoice packets.
• Maintain accurate customer contact records and document all interactions in internal systems.
• Provide administrative support to Finance by recording incoming checks and managing invoice records.

Skills

Customer service principles

Data entry

Order processing

Communication

Multitasking

Attention to detail

Filing and recordkeeping

Education

Associate’s degree in business administration or related field

High school diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Are you a detail-oriented professional who enjoys helping customers and keeping operations running smoothly? We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this entry-level role, you will serve as a primary point of contact for customers while supporting critical administrative and order-processing functions that help drive our business forward.

The ideal candidate is organized, proactive, and committed to delivering exceptional customer service. You will play an important role in processing orders, responding to customer inquiries, maintaining accurate records, and coordinating documentation and communication across finance and production teams. If you thrive in a fast-paced environment and take pride in accuracy, efficiency, and teamwork, we encourage you to apply and grow your career with us.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide basic product information and customer support, addressing routine questions and concerns
• Assess and resolve entry-level customer complaints, escalating complex issues as needed
• Verify and accurately input customer orders into the ERP system
• Assemble and distribute order packets to the production team to support workflow
• Send invoices and acknowledgements, and assist with assembling and filing invoice packets
• Maintain accurate customer contact records and document all customer interactions in internal systems
• Provide administrative support to Finance by recording incoming checks, organizing invoice records, and maintaining filing systems.

Minimum Qualifications (skills and experience)

• High school diploma or GED equivalent; may consider education and experience in lieu of diploma
• Associate’s degree in business administration, or related field preferred (but not required)
• Basic understanding of customer service principles and practices
• Familiarity with office procedures such as filing, recordkeeping, and document management
• General knowledge of data entry and order processing work
• Exposure to ERP systems or similar business software (preferred but can be learned on the job)
• Basic understanding of invoicing and administrative support functions
• Strong communication skills verbal and written
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail
• Demonstrated ability to multi task

Fabco-Air offers a robust benefits package, which is designed to help employees and their dependents stay healthy, feel secure and maintain a work/life balance. This is just one way we strive to provide employees with a rewarding workplace. As an effort to keep pace with healthcare trends, Fabco-Air, Inc. is committed to providing a comprehensive benefits package to its employees to include: Medical, Dental, Vision, Health Spending Account, Short-term and Long-term disability, 401k, Paid Holidays, Paid time off, Educational assistance and many more.
Fabco-Air, Inc. is an equal opportunity employer. We believe that the best way to attract and retain a diverse workforce is to encourage a culture of inclusion within our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Applicants must be authorized to work in the United States without sponsorship now or in the future. Employment is contingent upon the successful completion of a pre-employment drug screening and background check.