Customer Support

Our Company; Norfolk (VA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, Life

Job summary

Life Protect 24/7 is an inbound call center seeking self-motivated individuals to advocate for customers and deliver world-class service on-site in Norfolk, VA. You will handle technical support calls about mobile medical devices and work to build lasting relationships with customers.

You will report to the QA Manager, listen attentively, show empathy, and provide practical solutions to questions about device functionality while delivering a superior customer experience.

Qualifications

• 1-2 years of customer service and retention in a contact center, service industry, or retail sales.
• Must be at least 18 years of age
• Willingness to learn and adaptability to new situations

Responsibilities

• Handling cancellation calls by listening to customers' concerns and providing solutions to retain the customer
• Handling customer questions, inquiries, and complaints in a professional manner
• Identifying and reporting escalated issues and complaints to management
• Processing cancellations and returns
• Offering savings opportunities and switching the form of payment when applicable

Skills

Customer service

Retention strategies

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is an inbound call center searching for self‑motivated, high performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience and solidifying relationships with our customer base.

If this sounds like you, you are a great candidate for our on‑site Technical Customer Support position.

How do you do that?

You will receive calls from current customers needing technical support with their mobile medical, security alert device. Our product and the service it provides helps rescue over 5,000 individuals every month.

You will report to the QA Manager and be responsible for handling inbound calls, questions, and inquiries from our customer base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions to questions they have about their product’s functionality, while providing a world class customer experience.

Other responsibilities include:

• Handling cancellation calls by listening to the customers concerns and providing solutions to retain the customer
• Handling customer questions, inquiries, and complaints in a professional manner
• Identifying and reporting escalated issues and complaints to management
• Processing cancellations and returns
• Offering savings opportunities and switching the form of payment when applicable

What we offer:

• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

• Must be at least 18 years of age
• High school diploma or equivalent
• Willingness to learn (prior medical device experience not necessary)
• 1-2 years of customer service and retention in a contact center, service industry, or retail sales
• Strong communication skills (verbal, written, and interpersonal)
• A patient, customer focused approach with adaptability to new situations
• Ability to multitask, prioritize and manage time
• Motivation, and desire to achieve powered by YOU!

Pay: Starts at $14; growth opportunities to $15.50/HR

Schedule:

• Monday 9am-6pm
• Every other Saturday 9am-6pm

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.