Training Manager (Call Center)

Our Company; Norfolk (VA); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, and Lif

HSA Options

401k with Company Match

Employee Product Discount

Beautiful Call Center Work Space

Walking trails and Norfolk Premium Out

Job summary

Life Protect 24/7 is seeking a Full Time Inbound Call Center Trainer to lead a weekly class of 15-20 new employees, preparing them to handle calls from diverse customers for a medical and security alert system that helps rescue thousands monthly. You will relay standards, metrics, and processes through servant leadership and support a culture of growth in sales.

The role emphasizes training excellence, coaching for performance, and creating a positive learning environment with opportunities for

Qualifications

• Bachelor’s degree in Education, Training, Human Resources, Communications, or related field.
• 2+ years of experience delivering training in a corporate setting.
• Knowledge of adult learning principles and instructional design.
• Experience facilitating engaging, in-person training for entry-level employees.
• Ability to monitor call quality and translate insights into coaching and skill-building activities.

Responsibilities

• Lead a weekly class of 15-20 new employees to prep them for calls.
• Relay company standards, metrics, policies, goals, quality standards, and processes through servant leadership.
• Educate and support sales representatives to improve performance and confidence.
• Promote a positive, development-focused call center culture and provide ongoing coaching.

Skills

Adult learning principles

Instructional design

In-person training

Coaching and feedback

Communication skills

Education

Bachelor’s degree in Education, Training, Human Resources, Communications, or related field

Job description

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and trains new employees to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Trainer position.

As a trainer you will lead a weekly class of 15-20 new employees to ensure they are ready to receive calls from diverse customers that have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month.

The successful candidate will relay company standards, metrics, policies, goals, quality standards, and processes, and procedures to our team through servant leadership.

Sales is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience.

What we offer

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What you offer

• Bachelor’s degree in Education, Training, Human Resources, Communications, or a related field (or equivalent practical experience in corporate training)
• 2+ years of experience delivering training in a corporate setting
• Working knowledge of adult learning principles and instructional design
• Experience facilitating engaging, in-person training for entry-level or frontline employees
• Ability to monitor call quality and performance metrics and translate insights into effective coaching and skill-building activities
• Strong verbal, written, and interpersonal communication skills with the ability to adjust messaging for different learning styles
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proven ability to motivate, engage, and build confidence in sales or customer service employee

Pay: $52,000 annually

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.