Inbound Technical Support & Retention Specialist

Our Company; Norfolk (VA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Paid Time Off

Medical, Dental, Vision, AD&D, Life

Job summary

Life Protect 24/7 is an inbound call center seeking self-motivated individuals to advocate for customers and deliver world-class service on-site in Norfolk, VA. You will handle technical support calls about mobile medical devices and work to build lasting relationships with customers.

You will report to the QA Manager, listen attentively, show empathy, and provide practical solutions to questions about device functionality while delivering a superior customer experience.

Qualifications

• 1-2 years of customer service and retention in a contact center, service industry, or retail sales.
• Must be at least 18 years of age
• Willingness to learn and adaptability to new situations

Responsibilities

• Handling cancellation calls by listening to customers' concerns and providing solutions to retain the customer
• Handling customer questions, inquiries, and complaints in a professional manner
• Identifying and reporting escalated issues and complaints to management
• Processing cancellations and returns
• Offering savings opportunities and switching the form of payment when applicable

Skills

Customer service

Retention strategies

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Life Protect 24/7 is an inbound call center seeking self-motivated individuals to advocate for customers and deliver world-class service on-site in Norfolk, VA. You will handle technical support calls about mobile medical devices and work to build lasting relationships with customers.

You will report to the QA Manager, listen attentively, show empathy, and provide practical solutions to questions about device functionality while delivering a superior customer experience.