Customer Support

816 Collective; Kansas City, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

816 Collective is seeking an entry-level CSR in Kansas City, Missouri. You’ll help customers by answering questions, providing clear guidance, and ensuring a positive brand experience across in-person and digital channels.

You’ll listen actively, communicate clearly, stay calm under pressure, and collaborate with the Support team to resolve issues and deepen product knowledge for better service.

Qualifications

• Patience, empathy and clarity are essential.
• Experience in customer-facing roles is preferred.
• Strong listening and communication skills are required.
• Remain calm under pressure in busy environments.

Responsibilities

• Manage in-person or virtual inquiries with professionalism
• Resolve issues and escape when necessary
• Maintain campaign knowledge and product understanding
• Represent client values with every interaction

Skills

Patience

Empathy

Clarity

Customer-facing experience

Active listening

Calm under pressure

Job description

Job Category: Entry Level
Location: Kansas City, Missouri
Job ID: 0515
Job Type: Full-time, Part-Time
Department: Support

The Opportunity

This role is for problem-solvers, good listeners, and natural empathizers. As a CSR, you’ll make sure customers leave with answers, clarity, and a positive brand experience—whether they’re asking questions or giving feedback.

What You’ll Do

• Manage in-person or virtual inquiries with professionalism
• Resolve issues and escape when necessary
• Maintain campaign knowledge and product understanding
• Represent client values with every interaction

You Bring

• Patience, empathy, and clarity
• Experience in customer-facing roles
• Strong listening and communication skills
• Calm under pressure

816 Collective is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Contact us via email or send “APPLY” via SMS for additional information or to have someone from our staff contact you.

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