Customer Service Rep

The Juris Agency; Shawnee (KS); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Job summary

The Juris Agency is seeking a dedicated Client Service Representative to manage a high volume of inbound calls, identify customer needs, and drive satisfaction. You will build relationships, provide accurate information, and pursue sales opportunities while meeting service targets.

The role requires proven customer-support experience, effective multi-tasking, and strong communication skills. A relevant undergraduate degree and Kansas licenses enhance eligibility; standard weekday schedule

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Undergraduate degree
• Property and Casualty license for state of Kansas
• Life and Health license for state of Kansas

Responsibilities

• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

Customer service

Phone handling

Active listening

Communication

Attention to detail

Multi-tasking

Time management

Computer proficiency

Education

Undergraduate degree

Property and Casualty license (Kansas)

Life and Health license (Kansas)

Tools

CRM systems

Job description

Job Description

• Experience in Customer Service Field, Call Center, or Collections
• Clerical or Data Entry Experience
• Ability to Multi-Task and work in a fast-paced, call center environment
• Proficiency working on a computer
• Confident with Phone Inquiries
• Great Communication Skills
• A Responsible and conscientious nature
• Great Problem-solving aptitude
• Attention to Detail and Excellent Quality

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

Responsibilities

Managelargeamounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Undergraduate degree

Property and Casualty license for state of Kansas

Life and Health licnese for state of Kansas