Customer Supply Chain Lead - Order-to-Cash

Mars Incorporated; Chicago (IL); On-site; USD 87,000 - 119,000; Full time

Benefits offered by this job

Company bonus

Mars University

Competitive benefits

Job summary

Mars Incorporated in Chicago, IL is seeking a Customer Supply Manager to lead a high-performing team responsible for end-to-end order fulfillment and exceptional service. The role acts as a strategic bridge between operations, sales, finance, and customers, blending big-picture leadership with hands-on execution to optimize supply chain performance.

You will own the complete order-to-cash lifecycle, manage customer allocations and inventory health, and drive KPI improvements through

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or related field.
• 5+ years experience in order management, customer supply chain, or logistics operations.
• 2+ years of direct people management or supervisory experience.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.
• Strong analytical skills with the ability to manage billing logs, pricing deductions, and contractual agreements (e.g., CPU).
• Experience tracking and driving supply chain KPIs (OTIF, fill rates, order cycle time).
• Proven track record of managing network inventory levels, customer allocations, and supply constraints.
• Direct experience participating in or coordinating S&OE (Sales & Operations Execution and S&OP processes).
• Strong leadership capability with a focus on coaching, mentoring, and structured team development.
• Excellent communication and escalation-handling skills with a collaborative approach to cross-functional partners (Sales, Finance, Quality).

Responsibilities

• Own the complete order-to-cash lifecycle, proactively identifying and resolving product availability challenges to maintain seamless product flow.
• Oversee customer allocation strategies, quota adherence, closeout execution, and overall network inventory health to guarantee balanced supply and demand.
• Partner closely with Sales and Finance to manage the billing log, resolve pricing/fill-related deductions, and govern CPU agreements.
• Play a key role in the S&OE and S&OP processes to align supply chain capabilities with demand and inventory goals.
• Serve as the primary escalation point for critical customer supply issues, driving swift resolutions and informing stakeholders.
• Foster cross-functional relationships across Supply, Sales, Demand Planning, Logistics, Quality, Finance, and key customer accounts.
• Own the execution of new customer setups, promotional programs, and product resets with clear communication across teams.
• Lead, coach, and develop the team through 1:1s, team meetings, and development plans.
• Monitor and elevate team performance against metrics like fulfillment targets and logistics KPIs.

Skills

Order management

ERP systems

Leadership

KPI tracking

S&OP

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Supply Chain

MBA

APICS CPIM/CSCP or PMP

Tools

SAP

Oracle

Tableau

Power BI

EDI

CRM

Job description

Mars Incorporated in Chicago, IL is seeking a Customer Supply Manager to lead a high-performing team responsible for end-to-end order fulfillment and exceptional service. The role acts as a strategic bridge between operations, sales, finance, and customers, blending big-picture leadership with hands-on execution to optimize supply chain performance.

You will own the complete order-to-cash lifecycle, manage customer allocations and inventory health, and drive KPI improvements through