Customer Supply Manager

mars; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Mars University access

Competitive salary and benefits

Company bonus

Job summary

Mars in Chicago, IL seeks a Customer Supply Manager to lead a high‑performing team responsible for end‑to‑end order fulfillment and exceptional customer service. The role blends strategic leadership with hands‑on operational excellence, acting as the bridge between operations, cross‑functional partners, and customers to deliver reliable supply and process improvements.

You will drive KPIs such as OTIF and on‑time fill rates, own the account portfolio, coach staff, manage ERP systems (SAP/Oracle)

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in order management, customer supply chain, or logistics operations.
• 2+ years of direct people leadership or supervisory experience.
• Proficient with ERP systems (SAP/Oracle) and order management software.
• Strong analytical skills for billing logs, deductions, and CPU contracts.
• Experience tracking OTIF, fill rates, and order cycle time.
• Experience managing inventory, allocations, and supply constraints.
• Experience with S&OE and S&OP processes.
• Leadership with coaching and development focus.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Own the complete order-to-cash lifecycle and resolve product availability issues.
• Oversee customer allocations, quotas, and network inventory health.
• Partner with Sales and Finance to manage billing logs and deductions.
• Contribute to S&OE and S&OP processes to align supply with demand.
• Serve as escalation point for critical customer supply issues.
• Foster collaboration across Supply, Sales, Demand Planning, Logistics, and Quality.
• Lead new customer setups, promotions, and product resets with clear communication.
• Coach and develop the team through regular 1:1s and meetings.
• Monitor performance against KPIs including fulfillment targets and logistics metrics.
• Advise on digital tools and process improvements to streamline order execution.

Skills

Leadership

Analytical skills

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in Supply Chain

MBA or related (preferred)

APICS/CSCP/CPIM or PMP (preferred)

Tools

SAP

Oracle

Order management software

EDI

CRM

Tableau

Power BI

Job description

Customer Supply Manager

Chicago, IL

Elevate your leadership journey as our next Customer Suppply Manager. In this pivotal role, you'll inspire a high-performing team dedicated to delivering flawless, end-to-end order fulfillment and exceptional service. Serving as the strategic bridge between our operations, cross-functional partners, and external customers, you'll blend big-picture leadership with hands-on operational excellence. If you are a collaborative problem-solver ready to champion process innovation, drive performance metrics, and build lasting professional relationships, we want you to lead our supply chain team.

What are we looking for?

Minimum:

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field AND/OR
• 5+ years experience in order management, customer supply chain, or logistics operations.
• 2+ years of direct people management or supervisory experience.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.
• Strong analytical skills with the ability to manage billing logs, pricing deductions, and contractual agreements (e.g., CPU).
• Experience tracking and driving supply chain KPIs (OTIF, fill rates, order cycle time).
• Proven track record of managing network inventory levels, customer allocations, and supply constraints.
• Direct experience participating in or coordinating S&OE (Sales & Operations Execution and S&OP processes.
• Strong leadership capability with a focus on coaching, mentoring, and structured team development.
• Excellent communication and escalation-handling skills with a collaborative approach to cross-functional partners (Sales, Finance, Quality).

Preferred:

• Master's degree (MBA or MS in Supply Chain).
• Professional certification such as APICS (CPIM/CSCP) or PMP.
• Experience in the Consumer Packaged Goods (CPG) or retail manufacturing industry.
• Hands-on experience leading digital transformation or process automation projects (e.g., implementing EDI, CRM, or advanced data analytics tools).
• Advanced data visualization skills (e.g., Tableau, Power BI).
• - Deep understanding of logistics metrics, including Bracket/layer compliance and transportation optimization.
• Strong financial acumen regarding trade spend, deductions, and joint business planning.
• Proven ability to influence executive-level stakeholders and represent the team in high-stakes customer forums.
• Experience leading teams through organizational change or system transitions.

What will be your key responsibilities?

• Own the complete order-to-cash lifecycle, proactively identifying and resolving product availability challenges to maintain seamless product flow.
• Oversee customer allocation strategies, quota adherence, closeout execution, and overall network inventory health to guarantee balanced supply and demand.
• Partner closely with Sales and Finance to manage the billing log, resolve pricing/fill-related deductions, and govern Car-Pickup (CPU) agreements.
• Play a key role in the Sales & Operations Execution (S&OE) and Sales & Operations Planning (S&OP) processes to align supply chain capabilities with demand and inventory goals.
• Serve as the primary, trusted escalation point for critical customer supply issues, driving swift resolutions and keeping key stakeholders informed.
• Foster deep, collaborative relationships across Supply, Sales, Demand Planning, Logistics, Quality, Finance, and key customer accounts.
• Own the execution of new customer setups, promotional programs, and product reset activities, ensuring crystal-clear communication across all internal teams.
• Lead, coach, and inspire your team through structured 1:1s, regular team meetings, robust development planning, and active engagement initiatives.
• Monitor, analyze, and elevate team performance against key metrics, including fulfillment targets, bracket/layer compliance, and logistical KPIs.
• Act as the voice of the Customer Supply team in cross-functional forums, pioneering digital tools and process improvements to streamline order execution and boost team efficiency.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visa for this opportunity.

Mars does not offer relocation for this opportunity.

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The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. De