Customer Supply Manager

Royal Canin USA Inc; Chicago (IL); On-site; USD 87,000 - 119,000; Full time

Job summary

Mars in Chicago, IL is seeking a Customer Supply Manager to own end-to-end order-to-cash processes and optimize supply and customer alignment. You will lead a team, manage allocations, and partner with Sales and Finance to handle deductions and CPU agreements.

The role requires 5+ years in supply chain or logistics, strong ERP and analytics skills, and proven leadership. A collaborative, data-driven mindset with cross-functional influence is essential for success.

Qualifications

• Bachelor's degree in a related field OR 5+ years in order management, customer supply chain, or logistics operations.
• 2+ years of direct people management or supervisory experience.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.
• Strong analytical skills with ability to manage billing logs, pricing deductions, and CPU agreements.
• Experience tracking and driving supply chain KPIs (OTIF, fill rates, order cycle time).
• Proven track record of managing network inventory levels, customer allocations, and supply constraints.
• Direct experience coordinating S&OE and S&OP processes.
• Strong leadership with coaching, mentoring, and structured development of teams.
• Excellent communication and escalation-handling skills with cross-functional collaboration.

Responsibilities

• Own the complete order-to-cash lifecycle, resolving product availability challenges to maintain flow.
• Oversee customer allocation strategies, quota adherence, and network inventory health.
• Partner with Sales and Finance to manage billing logs, pricing/fill-related deductions, and CPU agreements.
• Contribute to S&OE and S&OP to align supply capabilities with demand and inventory goals.
• Serve as escalation point for critical customer supply issues and drive swift resolutions.
• Foster collaborative relationships across Supply, Sales, Demand Planning, Logistics, Quality, Finance, and key customers.
• Lead new customer setups, promotions, and product resets with clear internal communication.
• Coach and develop the team through 1:1s, meetings, and development plans.
• Monitor and elevate team performance against fulfillment targets and KPIs.
• Drive digital tools and process improvements to streamline order execution.

Skills

Leadership

Cross-functional collaboration

Analytical skills

ERP proficiency

Order management

KPI tracking

S&OP coordination

Communication

Mentoring

Stakeholder management

Education

Bachelor's Degree in Supply Chain, Logistics, Business Administration, or related field

Tools

SAP

Oracle

Order management software

Job description

Job Description:

Customer Supply Manager

Chicago, IL

What are we looking for?

Minimum:

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field AND/OR
• 5+ years experience in order management, customer supply chain, or logistics operations.
• 2+ years of direct people management or supervisory experience.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.
• Strong analytical skills with the ability to manage billing logs, pricing deductions, and contractual agreements (e.g., CPU).
• Experience tracking and driving supply chain KPIs (OTIF, fill rates, order cycle time).
• Proven track record of managing network inventory levels, customer allocations, and supply constraints.
• Direct experience participating in or coordinating S&OE (Sales & Operations Execution and S&OP processes.
• Strong leadership capability with a focus on coaching, mentoring, and structured team development.
• Excellent communication and escalation-handling skills with a collaborative approach to cross-functional partners (Sales, Finance, Quality).

Preferred:

• Master's degree (MBA or MS in Supply Chain).
• Professional certification such as APICS (CPIM/CSCP) or PMP.
• Experience in the Consumer Packaged Goods (CPG) or retail manufacturing industry.
• Hands-on experience leading digital transformation or process automation projects (e.g., implementing EDI, CRM, or advanced data analytics tools).
• Advanced data visualization skills (e.g., Tableau, Power BI).
• Deep understanding of logistics metrics, including Bracket/layer compliance and transportation optimization.
• Strong financial acumen regarding trade spend, deductions, and joint business planning.
• Proven ability to influence executive-level stakeholders and represent the team in high-stakes customer forums.
• Experience leading teams through organizational change or system transitions.

What will be your key responsibilities?

• Own the complete order-to-cash lifecycle, proactively identifying and resolving product availability challenges to maintain seamless product flow.
• Oversee customer allocation strategies, quota adherence, closeout execution, and overall network inventory health to guarantee balanced supply and demand.
• Partner closely with Sales and Finance to manage the billing log, resolve pricing/fill-related deductions, and govern Car-Pickup (CPU) agreements.
• Play a key role in the Sales & Operations Execution (S&OE) and Sales & Operations Planning (S&OP) processes to align supply chain capabilities with demand and inventory goals.
• Serve as the primary, trusted escalation point for critical customer supply issues, driving swift resolutions and keeping key stakeholders informed.
• Foster deep, collaborative relationships across Supply, Sales, Demand Planning, Logistics, Quality, Finance, and key customer accounts.
• Own the execution of new customer setups, promotional programs, and product reset activities, ensuring crystal-clear communication across all internal teams.
• Lead, coach, and inspire your team through structured 1:1s, regular team meetings, robust development planning, and active engagement initiatives.
• Monitor, analyze, and elevate team performance against key metrics, including fulfillment targets, bracket/layer compliance, and logistical KPIs.
• Act as the voice of the Customer Supply team in cross-functional forums, pioneering digital tools and process improvements to streamline order execution and boost team efficiency.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in‑class learning and development support from day one, including access to our in‑house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Mars does not sponsor visa for this opportunity.

Mars does not offer relocation for this opportunity.

#LI-Onsite

#LI-AS2

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience.The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 86,720.00 - USD 119,240.00