Customer Success Manager

Black Women's Mental Health Institute; Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Black Women's Mental Health Institute is seeking a dedicated account manager to strengthen relationships with healthcare customers. The role involves proactive facility visits, ongoing account management, and identifying inventory needs while coordinating service solutions.

You will lead business reviews, drive improvements, and ensure CRM data is accurate and up-to-date. Strong communication and analytical skills are essential to identify growth opportunities and support customer success.

Qualifications

• Strong relationship-building and customer-facing communication skills.
• Ability to assess inventory and understand healthcare customer needs.
• Experience coordinating solutions and resolving service-related inquiries.
• Proven ability to lead business reviews and drive actionable outcomes.
• Strong analytical and problem-solving skills to identify account growth opportunities.
• High attention to detail and proficiency maintaining CRM data accuracy.

Responsibilities

• Build and strengthen relationships with healthcare customers through proactive facility visits and ongoing account management.
• Assess inventory needs, coordinate solutions to service questions, and lead business reviews to evaluate performance and drive improvements.
• Identify account growth opportunities and support customer success while maintaining updated CRM records.

Skills

Relationship-building

Customer-facing communication

Inventory assessment

Account management

Lead business reviews

Analytical thinking

CRM data accuracy

Job description

Role Summary

Build and strengthen relationships with healthcare customers through proactive facility visits and ongoing account management. Assess inventory needs, coordinate solutions to service questions, and lead business reviews to evaluate performance and drive improvements.

Role Summary

Build and strengthen relationships with healthcare customers through proactive facility visits and ongoing account management. Assess inventory needs, coordinate solutions to service questions, and lead business reviews to evaluate performance and drive improvements.

Key duties include identifying account growth opportunities, supporting customer success, and maintaining accurate, up-to-date customer information in the CRM.

Required Skills & Qualifications

• Strong relationship-building and customer-facing communication skills
• Ability to assess inventory and understand healthcare customer needs
• Experience coordinating solutions and resolving service-related inquiries
• Proven ability to lead business reviews and drive actionable outcomes
• Strong analytical and problem-solving skills to identify account growth opportunities
• High attention to detail and proficiency maintaining CRM data accuracy