Customer Sucess Analyst

AppleOne Employment Services; San Juan (PR); On-site; USD 50,000 - 55,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Success Analyst in San Juan, PR to support data analytics and AI-enabled supply chain services for healthcare and medical devices. This role emphasizes turning data insights into practical business recommendations and ensuring enterprise customer success.

The position requires data analytics expertise, strong communication, and cross-functional collaboration in a fast-paced, regulatory environment.

Qualifications

• Bachelor's degree in data analytics, supply chain management, industrial engineering, business intelligence, or related field.
• 3–5 years of experience in data analytics, supply chain analytics, customer success, or technical support roles.
• Ability to interpret analytics outputs and communicate findings clearly to technical and non-technical audiences.
• Customer-facing communication skills with the ability to build trust and resolve issues.

Responsibilities

• Provide customer support, analytics guidance, and incident management for data analytics and AI-enabled supply chain service products.
• Translate analytics outputs into clear, actionable operational recommendations.
• Monitor customer performance, identify risks, and support customer success plans that drive satisfaction and retention.
• Serve as the Voice of the Customer by capturing feedback and sharing insights for product and service improvement.
• Support a global customer base across time zones.
• Help strengthen supply chain reliability and service confidence in regulated environments.

Skills

Data analytics

Customer success

Communication

Incident management

Cross-functional

Education

Bachelor's degree

Job description

Job Summary

We are seeking a Customer Success Analyst for a direct hire opportunity in San Juan, PR, supporting data analytics and AI-driven supply chain services within the medical devices and healthcare supply chain industry. This role is ideal for an analytical, customer-focused professional who enjoys turning data insights into practical business outcomes for enterprise customers.

Key Responsibilities

• Provide customer support, analytics guidance, and incident management for data analytics and AI-enabled supply chain service products.
• Partner with customers and internal teams to translate analytics outputs into clear, actionable operational recommendations.
• Monitor customer performance, identify risks, and support customer success plans that drive satisfaction, retention, and long-term value.
• Serve as the Voice of the Customer by capturing feedback, identifying recurring issues, and sharing insights that support product and service improvement.
• Support a global customer base within a follow-the-sun support model, ensuring timely communication and issue resolution across time zones.
• Help strengthen supply chain reliability, transparency, and service confidence across healthcare and regulated environments.

Compensation and Benefits

• Salary range: $50,000 to $55,000 per year.
• Employment type: Direct hire.
• Location: San Juan, PR.

Required Qualifications and Skills

• Support enterprise customers using analytics platforms, data services, or supply chain technology solutions.
• Translate data insights into operational recommendations that improve customer outcomes.
• Manage customer support cases, service incidents, issue tracking, and resolution communication.
• Collaborate with internal product, operations, analytics, and support teams to improve service reliability.
• Bachelor's degree in Data Analytics, Supply Chain Management, Industrial Engineering, Business Intelligence, or a related field required.
• 3 to 5 years of experience in data analytics, supply chain analytics, customer success, or technical support roles.
• Strong ability to interpret analytics outputs and communicate findings clearly to technical and non-technical audiences.
• Customer-facing communication skills with the ability to build trust, manage expectations, and resolve issues professionally.
• Understanding of supply chain operations, data quality, incident management, and service performance monitoring.
• Strong problem-solving skills, attention to detail, and ability to work effectively in a fast-paced support environment.
• Ability to partner cross-functionally and represent customer needs in continuous improvement discussions.

Preferred Qualifications

• Experience in pharmaceutical, healthcare, medical devices, or regulated supply chain environments.
• Experience supporting enterprise analytics platforms, SaaS platforms, or data-driven customer solutions.
• Sales or account management exposure is preferred.
• Familiarity with AI-driven analytics, business intelligence tools, supply chain resilience, or healthcare distribution operations.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.