Customer Success Training Coordinator

Coulter Services; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Coulter Services is seeking a Customer Success Job Training Program Coordinator to support a nonprofit workforce development program focused on preparing young adults for customer success roles across diverse industries.

The role involves developing training materials, tracking participant progress, ensuring content stays current with market needs, and coordinating hands-on learning experiences to reinforce academic training.

Qualifications

• Interest in workforce development and closing opportunity gaps.
• Strong organizational skills to manage training components.
• Ability to monitor performance and use data to improve learning.
• Understanding of customer success roles and market-aligned training.

Responsibilities

• Develop and implement customer success training materials and learning resources.
• Track and monitor participant progress to support skill growth and outcomes.
• Ensure training content stays aligned with current market needs and industry expectations.
• Coordinate hands-on learning experiences that reinforce academic training.

Skills

Workforce development

Organizational skills

Data-driven learning

Customer success knowledge

Job description

Role Summary

The Customer Success Job Training Program Coordinator supports a nonprofit workforce development program focused on preparing young adults for customer success roles across diverse industries.

Key Responsibilities

• Develop and implement customer success training materials and learning resources.
• Track and monitor participant progress to support skill growth and outcomes.
• Ensure training content stays aligned with current market needs and industry expectations.
• Coordinate hands-on learning experiences that reinforce academic training.

Qualifications & Skills

• Passion for workforce development and closing the opportunity divide.
• Strong organizational skills and ability to manage training program components.
• Ability to monitor performance and use progress data to improve learning.
• Understanding of customer success roles and market-driven training alignment.