Customer Service Training Specialist

Wynen's; Kenosha (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Wynen's on-site Customer Service Trainer role focuses on designing, delivering, and continuously improving training programs for customer service teams. You will analyze performance data with leadership, identify skill gaps, and translate findings into targeted training materials and workshops.

The position emphasizes consistency in processes and service standards, with opportunities to refine content based on outcomes.

Qualifications

• Hands-on training experience and strong facilitation skills.
• Ability to evaluate performance metrics and address gaps.
• Strong instructional design skills (workshops, job aids, system training).
• Comfort working in a structured, performance-driven environment.
• Clear communication and collaboration with customer service leaders.

Responsibilities

• Partner with leadership to analyze customer service performance data.
• Identify skill gaps and translate findings into targeted training.
• Develop and deliver workshops, job aids, and system training.
• Refine training content based on outcomes and feedback.
• Support teams in applying consistent processes and service standards.

Skills

Hands-on training

Facilitation skills

Performance metrics

Instructional design

Clear communication

Job description

On-site Customer Service Trainer for a fast-paced wholesale organization. Responsible for designing, delivering, and continuously improving training programs that help customer service teams handle high volumes accurately while maintaining exceptional service standards.

Key Responsibilities

• Partner with leadership to analyze customer service performance data.
• Identify skill gaps and translate findings into targeted training.
• Develop and deliver workshops, job aids, and system training.
• Refine training content based on outcomes and feedback.
• Support teams in applying consistent processes and service standards.

Qualifications & Skills

• Hands-on training experience and strong facilitation skills.
• Ability to evaluate performance metrics and address gaps.
• Strong instructional design skills (workshops, job aids, system training).
• Comfort working in a structured, performance-driven environment.
• Clear communication and collaboration with customer service leaders.