Customer Success TPM for IoT & Hardware

Nordic Semiconductor; Boston (MA); On-site; USD 155,000 - 195,000; Full time

Benefits offered by this job

Annual discretionary bonus

Long-term incentive plan

Flexible working hours

Medical insurance

Family-friendly policies, insurances,,

Job summary

Nordic Semiconductor in Boston, MA is seeking a Senior Technical Program Manager to lead customer onboarding end-to-end for nRF Cloud, coordinating cross-functional teams across hardware, software, and services. You will drive scope, milestones, and risk management from day one, align stakeholders, and guide customers to first value quickly while maintaining production readiness.

The role emphasizes organizational impact, startup pace with hardware scale, and collaboration with engineers,

Qualifications

• 5+ years of experience in technical program management, implementation, professional services, or a similar customer-facing technical role, with 7+ years of overall professional experience.
• Strong project management fundamentals. You run tight sprints, maintain crisp project plans, track milestones with precision, and know which risks surfacing immediately.
• Technical aptitude and genuine curiosity about hardware and IoT. You’re fluent in firmware and embedded systems to be credible with engineers and to understand what a completed integration means.
• Willingness to work from our local office at least three days a week.

Responsibilities

• Onboarding Leadership: Run each customer engagement as a structured, time-boxed project. Set scope and milestones in week one. Own the project plan from kickoff through first value and into production rollout.
• Organizational Alignment: Find the gaps between the team that championed the purchase and the engineers doing the integration work, then close them. Build the coalition inside the customer's organization that makes adoption stick and gets them the outcomes they signed up for.
• Risk & Blocker Management: Spot the classic onboarding stalls (delayed access, unclear ownership, infrastructure gaps, competing priorities, etc.) while there's still time to fix them, not after the date has slipped. Escalate early and push back when a customer's timeline starts to drift.
• Stakeholder Management: Serve as the primary point of contact for all implementation activities. Coordinate the technical team and stay aligned with the Customer Success Manager. Communicate clearly with engineers, support, QA, and executives alike.
• Training & Enablement: Lead hands-on workshops that take customers from integrated to self-sufficient: engineers who can triage on their own, dashboards the team actually uses, and runbooks for ongoing operations.
• Program Improvement: Help sharpen the onboarding program itself. Spot the patterns behind the engagements that drag and fix the causes, so the next one doesn't.

Skills

Technical program management

Project management

Hardware & IoT awareness

Office presence

Job description

Nordic Semiconductor in Boston, MA is seeking a Senior Technical Program Manager to lead customer onboarding end-to-end for nRF Cloud, coordinating cross-functional teams across hardware, software, and services. You will drive scope, milestones, and risk management from day one, align stakeholders, and guide customers to first value quickly while maintaining production readiness.

The role emphasizes organizational impact, startup pace with hardware scale, and collaboration with engineers,