IoT Onboarding & Customer Success Lead

Nordic Semi; Boston (MA); Hybrid; USD 155,000 - 195,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Flexible working hours

Family-friendly policies, insurances,

Job summary

Nordic Semiconductor is seeking a Program Manager to lead customer onboarding end-to-end for nRF Cloud, coordinating cross-functional teams from kickoff to first value and production rollout. You will align stakeholders, manage risks, and drive hands-on enablement workshops to empower customers.

Based in Boston, MA, this role requires 5+ years in technical program management and a willingness to work from the local office several days a week, with a startup pace and the scale of a major hardware

Qualifications

• 5+ years of experience in technical program management, implementation, professional services, or a similar customer-facing technical role, with 7+ years of overall professional experience.
• Strong project management fundamentals. You run tight sprints, maintain crisp project plans, track milestones with precision, and know which risks surfacing immediately.
• Technical aptitude and genuine curiosity about hardware and IoT. You're fluent in firmware and embedded systems to be credible with engineers and to understand what a completed integration means.
• Willingness to work from our local office at least three days a week.

Responsibilities

• Onboarding Leadership: Run each customer engagement as a structured, time-boxed project. Set scope and milestones in week one.
• Organizational Alignment: Find gaps between the purchasing team and engineers, close them, and build a coalition inside the customer's organization.
• Risk & Blocker Management: Spot onboarding stalls early and escalate to fix them before dates slip.
• Stakeholder Management: Serve as the primary point of contact for all implementation activities and coordinate the technical team.
• Training & Enablement: Lead hands-on workshops to transition customers to self-sufficient operation.
• Program Improvement: Help sharpen the onboarding program by identifying patterns and fixing root causes.

Skills

Technical program management

Project management

IoT hardware

On-site work

Job description

Nordic Semiconductor is seeking a Program Manager to lead customer onboarding end-to-end for nRF Cloud, coordinating cross-functional teams from kickoff to first value and production rollout. You will align stakeholders, manage risks, and drive hands-on enablement workshops to empower customers.

Based in Boston, MA, this role requires 5+ years in technical program management and a willingness to work from the local office several days a week, with a startup pace and the scale of a major hardware