Customer Success & Tech Support Specialist

Planet Networks; Farmville (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Annual bonuses with equity

Health Insurance: Medical, Dental, and

Retirement Savings Plan (401K) with公司匹

Job summary

Planet Networks is seeking a customer-focused support professional to handle inbound calls, emails, and ticketing while provisioning equipment for new installs and upgrades. You’ll work with business customers, explain billing details, and ensure smooth handoffs to installation teams.

You should be comfortable with basic networking concepts, able to multi-task a queue, and escalate issues when necessary. On-site role with competitive pay and growth potential.

Qualifications

• 1–3 years in customer service, help desk, or dispatch preferred; ISP/telecom or utility experience is a strong plus.
• Working comfort with computers and basic networking concepts (IP addresses, Wi‑Fi, routers, modems); willingness to learn the rest on the job.

Responsibilities

• Answer inbound calls covering technical troubleshooting, service availability, and billing questions.
• Manage an email and ticket queue, responding promptly and following each issue through to resolution.
• Handle business customer requests with urgency, keeping the customer informed at every step.
• Assist with billing and account questions — explaining invoices, taking payments, updating account information, and processing service changes.
• Document every interaction accurately so the next person picking up the ticket has full context.

Skills

Customer service

Clear communication

Organizational skills

Technical troubleshooting

Non-technical explanation

Tools

CRM systems

Ticketing systems

Field service platforms

Job description

Planet Networks is seeking a customer-focused support professional to handle inbound calls, emails, and ticketing while provisioning equipment for new installs and upgrades. You’ll work with business customers, explain billing details, and ensure smooth handoffs to installation teams.

You should be comfortable with basic networking concepts, able to multi-task a queue, and escalate issues when necessary. On-site role with competitive pay and growth potential.