Customer Success Team Lead, North America

DoorDash, Inc.; Los Angeles (CA); In loco; USD 98.000 - 144.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Descrizione del lavoro

SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will guide, mentor, and hire your team, while ensuring our clients have a fantastic experience using our platform.

You will inform and execute on strategic initiatives aimed at improving product feature adoption, retention, and ROI for our clients, and you will report into the Manager, Customer Success for the NAM region on our In-Store

Competenze

• Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company.
• 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
• Experience in a high-growth, fast paced team environment
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)

Mansioni

• Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
• Develop best practices, user adoption, and retention strategy for your team
• Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
• Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

Conoscenze

People management

Data-driven

Customer success

Mentoring

Strategic thinking

Strumenti

Salesforce

Looker

Gainsight

Descrizione del lavoro

SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will guide, mentor, and hire your team, while ensuring our clients have a fantastic experience using our platform.

You will inform and execute on strategic initiatives aimed at improving product feature adoption, retention, and ROI for our clients, and you will report into the Manager, Customer Success for the NAM region on our In-Store